Compliance Analyst – Legal Aid Ontario

Title of the Job: Compliance Analyst

Location: Toronto, ON

Job Description: Union: OPSEU – POJob Number: J0424-0881Job Title: Compliance AnalystJob Type: Permanent Full TimeCity, Province, Country: Toronto, Ontario, CanadaJob Location: TorontoJob Category: Accounting / Auditing / FinanceJob Classification: FPA6Role Designation: Flexible Hybrid – In person days can be flexible from week to week subject to manager approval and operational requirements.Open Positions: 1Posting Date: October 2, 2024Closing Date: October 9, 2024Salary: $80,245.85 – $93,026.95/YearLegal Aid Ontario employees are committed to making a difference in the lives of our clients.As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It’s an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.Primary functionReporting to the Manager, within an environment of rapid change, this position works under general direction and with a considerable degree of independence, receiving instruction and advice only on matters involving significant departures from established policy.Home Location: Toronto
Secondary Location: Not applicableReport to: Manager, Audit And Compliance UnitKey accountabilities

• Applies a variety of audit strategies in the examination and review of lawyer accounts.
• Conducts various types of examinations: a) in-depth target examinations on high-risk lawyers; b) random examinations; c) high-risk breach examinations; d) block billing examinations; e) pre-payment/spot checking; f) on-going monitoring. This process includes communicating with lawyers, providing analyses of results, and recommending further action.
• Ability to identify billing patterns that are not consistent with rules and policies.
• Processes appeals / reassessments of accounts that were examined and failed. This includes reviewing, summarizing and recommending action to Manager.
• Prepares written communications to lawyers regarding the outcome of the appeals. Maintains records of audit results.
• Multitasking and time management skills is essential; complete the required number of audits with accuracy and efficiency, within the prescribed timelines, and managing numerous audits all at different stages of the audit process.
• Prepares comprehensive, succinct written reports that address the key issues of the examination findings, setting out facts cogently, objectively and accurately and in appropriate detail, and including a well-reasoned analysis and objective assessment of accounts.
• Develops recommendations for lawyers to improve their billing practices (i.e. to reduce non-compliance and error rates).
• Identifies options and/or makes recommendations for subsequent changes on the portal and work procedures to decrease risk and increase efficiency.
• Responds to issues and queries from panel managers (i.e. District Area Directors) across the province, and/or Panel Management Office regarding status of lawyer audits and audit outcomes.
• Meets performance expectations by completing the required number of random and target audits each month
• Proactive in providing solutions to complicated audit matters

Required skills & experience

• University degree or equivalent training in regulatory compliance or auditing.
• Minimum of 2-3 years of experience in related fields such as regulatory or compliance audits.
• Analytical skills to identify issues, analyze problems and develop innovative solutions to risk management affecting various levels of organization management.
• Advanced skills using database software such MS Access, Power BI, and PeopleSoft
• Ability to work independently, work on and manage multiple projects by prioritizing them to ensure timely completion
• Experience with comparing policies, procedures and regulations to ensure compliance with processes.
• Demonstrated ability to analyze, summarize and synthesize data.
• Ability to demonstrate excellent written communication skills; communicate specific and detailed information clearly and concisely when identifying billing issues to lawyers
• Ability to identify issues related to system billing rules and policies, and providing systemic solutions that would enhance the billing system

To apply submit a covering letter & résumé.Only those candidates selected for an interview will be notified.This position is collectively represented by the Ontario Public Service Employees Union (OPSEU) and the successful incumbent will be governed by the provisions of a collective agreement and subject to union dues.First preference will be given to current members of OPSEU. Only those candidates selected for an interview will be notified.Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set up their Candidate Profile if applying on Njoyn. As an applicant, it is your responsibility to ensure that you check your email regularly.First time applying to LAO? You will need to create a profile AND then apply for the position. Already have an Njoyn account? Just sign in and select “my jobs” to apply.
Once you have successfully applied you will receive a confirmation email.Trouble applying? For telephone support please call 1-877-427-7717 or email support: [email protected]

Company Name: Legal Aid Ontario

Salary: $80245.85 – 93026.95 per year

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