Complaint Intake Officer

Title of the Job: Complaint Intake Officer

Location: Burnaby, BC

Job Description: Engineers and Geoscientists British Columbia is currently searching for a Complaint Intake Officer to join our team in Burnaby!The Complaint Intake Officer assists with the timely intake of complaints against engineers and geoscientists, or against engineering or geoscience firms. The Complaint Intake Officer is responsible for a variety of tasks related to the intake and processing of complaints, including speaking with complainants and registrants, and gathering initial information to commence the complaint process.We are looking for a self-motivated and curious individual. The successful candidate would have the opportunity to level up their career in a unique and impactful field.Our organization – one of BC’s Top Employers – offers a competitive salary, comprehensive and generous benefits, an inclusive culture, and a hybrid work environment. Full details on our compensation and benefits value offering can be found below.WHAT YOU WILL BE DOING

• Supporting the complaint intake process and assisting with receiving complaints from the public via phone and email.
• Preparing, drafting, and editing letters and other communications to registrants, complainants, and other relevant parties.
• Reviewing complaint files in detail; investigating and gathering information and evidence as required, including extensive telephone conversations with complainants and respondents.
• Reviewing technical reports and other evidence obtained through the intake of the complaint to determine if the evidence obtained is sufficient to move forward with the investigation process.
• Drafting and preparing reports, letters, and memoranda on the instructions of the Complaint Intake Manager.
• Liaising with independent subject matter experts.
• Managing a “bring forward” system to track complaint files and issue reminders and updates to those involved parties.
• Supporting the Investigation Committee by preparing memoranda and packages for Investigation Committee meetings.
• Assisting with the maintenance of the complaint intake information on the Engineers and Geoscientists BC website.
• Other duties as assigned by management.

WHAT YOU BRING TO THE TABLEThe successful applicant will possess the following:

• 3-5 years experience working in a law firm, legal department, professional regulatory body, or equivalent.
• Relevant education, such as paralegal diploma or training in social sciences; university degree is preferred but not required.
• Excellent communication skills, both written and verbal, and the ability to manage difficult telephone conversations.
• Advanced research and analytical skills.
• Ability to liaise with subject matter experts.
• Ability to balance a high workload with competing deadlines and priorities.
• Experience with Microsoft Office Products: Word, Excel, Outlook, PowerPoint, and SharePoint.
• Knowledge of or interest in engineering or geoscience is an asset but not required.

WHAT’S IN IT FOR YOUEach member of our team contributes to public safety in BC and helps us deliver on our vision of “modern regulation for a resilient world.” We serve the public as an inclusive, progressive, and future-focused regulator. Our Strategic Plan also places priority on our role to advance climate action, foster equity, diversity and inclusion, and move towards reconciliation with Indigenous peoples. At Engineers and Geoscientists BC, we are committed to demonstrating our values of collaboration, excellence, integrity, and innovation.This role offers a competitive compensation and benefits program including a salary within our hiring range of $67,000 to $74,500. Placement within the hiring range will be based on candidate experience relative to the requirements of the role. Additional details on our generous benefit offerings are found below.WHO WE AREEngineers and Geoscientists BC is proud to be recognized as one of BC’s Top Employers.Engineers and Geoscientists British Columbia is the business name of the Association of Professional Engineers and Geoscientists of the Province of British Columbia. We regulate and govern these professions under the authority of the Professional Governance Act.We are charged with protecting the public interest by setting and maintaining high academic, experience, and professional practice standards for over 40,000 registrants. Individuals licensed by Engineers and Geoscientists BC are the only persons permitted by law to undertake and assume responsibility for engineering and geoscience projects in BC.We are a not-for-profit organization governed by a board of elected registrants, licensees, and government appointees. The board is accountable to the public through the Ministry of Post-Secondary Education and Future Skills under the Office of the Superintendent of Professional Governance, for both the governance and management of the organization.To learn more about our work please visit us at .Powered by JazzHR

Company Name: Engineers and Geoscientists BC

Salary: $67000 per year

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