Collector (Hybrid) – Irving Oil

Title of the Job: Collector (Hybrid)

Location: Saint John, NB

Job Description: As a Collector with Irving Oil, you will identify and manage credit risk for commercial accounts within a specific portfolio. You will balance both inbound and outbound contacts with commercial customers and will work with them to manage repayment plans and accept and process payments. Preparing accounts for placement with third party collection, acting as a second line support for credit approvals on residential accounts, and sending daily notifications to customers as appropriate are all part of this role’s responsibilities.What we offer:

• Work environment – Work in our beautiful home office building with access to a fitness facility, onsite nurse, and a café
• Hybrid work model – Allows for a blend of in-office and work-from-home days
• Competitive compensation – Includes an annual bonus plan, pension plan, and parking allowance
• Flexible Benefits Plan – In effect from day one and offers three levels of coverage to select from to meet your unique, personal needs
• Paid vacation – There is an annual option to purchase additional vacation, too
• Wellness support – With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program
• Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation-matching program

Your Responsibilities:

• Manage customer repayment plans and accept/process payments
• Contact customers via telephone and email
• Account Maintenance (as required)
• Prepare accounts for placement with 3rd party collections – legal or agency
• Identify and manage risk within collection portfolio
• Prioritize calls based on objective criteria
• Willingness to participate in projects and other team initiatives as required

Your Skills:

• Ability to work in a fast-paced environment with strong attention to detail
• Excellent customer service skills
• Strong analytical thinking skills with continuous improvement mindset
• Financial risk management skills
• Excellent time management skills with the ability to work towards fixed deadlines
• Very good communication skills both oral and written
• Ability to handle objections and adversity
• Effective collaborator and a team player

Your Experience:

• Post-secondary education in Business Administration, Accounting, or Finance
• 3+ years of experience with collections; experience collecting on commercial accounts preferred
• Solid knowledge of MS applications: Word and Excel especially
• Customer service experience an asset
• Professional credit designation such as CCP (Certified Credit Professional) an asset
• Bilingualism an asset: French and English

#LI_HybridIrving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.​Job Requirements – Work ExperienceJob Requirements – Education

Company Name: Irving Oil

Salary:

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