Claims Director, Professional Standards – Crawford & Company

Title of the Job: Claims Director, Professional Standards

Location: Toronto, ON

Job Description: Why Crawford?People taking care of people. It’s that simple. We are looking for passionate and compassionate people to join our team to help deliver on our purpose to restore lives, businesses and communities. Built on a foundation of over 80 years of unmatched global expertise and fueled by industry-leading technology, we are at the forefront of change. When you join Crawford & Company, you become part of a global network of professionals working together in over 70 countries with the common purpose to help people through what might be one of the most difficult times in their lives.At Crawford, you are empowered to grow, emboldened to act and inspired to innovate. Do you have the courage, drive and empathy to make a real difference? Then we want to hear from you. Learn more at .What We Offer– Employee centric benefits including Group RRSP; health, dental, and life insurance; Employee stock purchase plans; Tuition reimbursement and so much more.
– Ongoing training and development.
– Agile working environment with options for remote, in office or hybrid work arrangements.
– Dress for your day policy promoting a relaxed dress code.
– Career advancement potential locally, nationally and internationally. We have more than 700 locations in 70 countries.Position SummaryWe are currently recruiting for a Director of Professional Standards to join our team in Ontario, Canada. This position can be hybrid, based out of our Waterloo office or our Toronto office.The successful candidate will be responsible for the development and oversight of the firm’s professional standards program including the management of professional indemnity claims made against the organization.Responsibilities

• Establish and maintain professional standards policies and documents
• Collaborate with management team to drive compliance with professional standards
• Manage professional indemnity claims made against the organization
• Report claims activity and outcomes to risk management and insurance team
• Oversee robust privacy and compliance management program

Requirements

• Bachelor’s degree in insurance, law, business or a related field.
• 10 years of loss adjusting and litigation management with direct experience with professional indemnity (E&O) claims.
• Proven leadership and mentoring abilities
• Expert level knowledge of claims management including loss adjusting, mediation and litigation management experience. Strong analytical and communication skills with a collaborative approach to problem solving.
• Frequent internal and external communications at all levels of the organization. Internal communication is with front line claims adjusters, managers and executive leaders. External communication is with key clients, claimants, first and third party counsel. Decision making involves establishing financial reserves and recommending strategies to resolve claims.
• Adjuster licensing preferred
• CIP, FCIP or CRM designation required

Additional InformationWe thank all applicants for their interest in Crawford & Company however, only those selected for an interview will be contacted.Crawford is an Employment Equity employer committed to diversity and inclusion. We welcome applications from visible minority group members, women, Aboriginal people, persons with disabilities, members of sexual minority groups and others who may contribute to the further diversification of ideas.Crawford is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Crawford’s own policies. We will work with applicants requesting accommodations at any stage of the hiring process. Applicants are required to provide their accommodation needs in advance and submit adequate documentation to support their request for accommodation in the assessment process and/or to perform the essential duties of the posted position. If you have an accommodation need, please email [email protected] as soon as possible to make appropriate arrangements.
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Company Name: Crawford & Company

Salary:

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