Case Manager – LOFT Community Services

Title of the Job: Case Manager

Location: Toronto, ON

Job Description: DATE: October 1st, 2024
LOCATION: Toronto, ON – M-DOT Hotel
COMPENSATION: $53,630 – $65,589 Annually ProrateLOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,633 annually and providing 1,861 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.
To help fulfill its mission, LOFT is hiring a Case Manager.Job SummaryThe Case Manager on the M-DOT Hotel Team provides direct service to homeless individuals living with mental health, health, and addictions issues who may currently be experiencing or have previously experienced homelessness or precarious housing. The position provides both on site and community-based assessment and case management services to individuals living in various physical distancing shelter hotel programs through the city of Toronto. Case Managers work as part of a team that includes Team Leaders, Coordinators, Peer Support Workers, and Housing Support Workers, to meet clients’ housing and other social and health needs. The program works closely with nurses and physicians from Inner City Health Associates to assess, plan, treat and support clients. The position will involve driving and a valid Ontario driver’s license and insurance are required. Access to a car is a requirement.M-DOT Hotel is a specialized team of providers that delivers services to the most vulnerable individuals accessing shelters and Drop Ins across the City of Toronto. M-DOT Hotel is comprised of team leads, a housing case manager and mental health case managers who work out of various shelters and/ or hotels across the City of Toronto. Additionally, M-DOT Hotel, works very closely with our partners at each shelter/ hotel (operators) and ICHA, who provides Primary Care Led Teams, providing psychiatry and health consultation and Parkdale Queen West CHC, who provides Harm reduction and addiction supports at each site. M-DOT Hotel provides clinical hands-on support to individuals often identified as ‘complex’, who have not responded positively to other programs or attempts to engage. M-DOT Hotel provides outreach and case management services to provide consultation, access to treatment, service planning and advocacy. Services are designed to be short-term and mobile, following individuals through different services and stages of their homelessness, focused on providing access, stabilization and linking to long term resources. The aim of M-DOT Hotel is to provide a low barrier transitional service, that meets individuals where they are at and assists in stabilizing their health, mental health and substance use. M-DOT works from a housing first and harm reduction approach. The goal is to meet immediate needs, reduce barriers and assist individuals in getting connected to housing and follow up support that meets the level of need required for each individual to live successfully in the community.Note: The Housing Case Manager is expected to meet clients outside of the office. Visits are provided in the clients’ homes or other locations in the community, which requires physical activities such as significant driving, frequent stops, getting in and out of the car and climbing stairs. Accompanying clients to appointments is an expectation of the position.What You Will Do

• Engages effectively with individuals experiencing serious mental health issues and/or addictions, cognitive difficulties, brain injury or primary health care issues
• Conducts outreach shifts independently or with other team members as scheduled
• Develops relationships with individuals served by the team and addresses basic and immediate needs
• Engages in crisis intervention/prevention with clients
• Case manages from a psycho-social rehabilitation and recovery model, linking clients with other supports as necessary, including housing, transportation, shelter placement, identification (ID) services and translation services, among others
• Develop relationships with external housing partners to build partnerships around access to housing
• Complete housing need assessments with clients
• Liase and support your colleagues around housing resources
• Liaises with Ontario Works (OW) and the Ontario Disability Support Program (ODSP) as required.
• Completes housing applications for M-DOT clients and act as an advocate to place clients in appropriate, affordable housing
• Works from a harm reduction approach with clients dealing with addiction issues
• Advocates on behalf of homeless individuals in accessing a range of services
• Works cooperatively with team members, hospital personnel, other service providers and City staff in order to better meet client’s needs
• Facilitates transfer of cases to Streets to Homes funded follow-up support services or ongoing case management services
• Documents client-related activities accurately and in a timely fashion on the Client Information System’s database

• Actively participates in regular supervision, case reviews, team meetings and training sessions
• Submits time sheets, expense claims and other required information in accordance with agency regulations
• Represents the agency at external workshops, inter-agency initiatives, staff training and other community-based activities
• Shares the driving responsibilities with other team members
• Other duties as assigned by the Program Manager or the Executive Director

What You Bring
Must Haves

• A degree/diploma in health care/social services or other related field with a minimum of three years relevant experience in the mental health sector
• Knowledge of psychosocial rehabilitation principles and practices, including anUnderstanding of the philosophy of recovery
• Excellent interpersonal skills, sound knowledge of supportive counselling skills and the ability to form relationships with marginalized individuals
• Knowledge of community resources for housing, including supportive housing and shelters
• Knowledge of concurrent disorders and experience with the continuum of addiction services
• Sound judgment and good problem-solving skills
• Understanding of cultural competency and anti-oppression framework.
• Knowledge of community resources for mental health and substance use
• Ability to work closely with teammates and medical professionals and participate effectively as part of the larger multi-disciplinary team
• Demonstrated understanding and sensitivity to diversity issues
• A valid Ontario driver’s license is a requirement for the position

Nice-to-Haves

• Knowledge of COHB, PATHS, STARS, RRHI, Access to Housing is considered an asset.
• Reflective of a multi-barriered group, as serviced by the program, a strong asset

What We Offer

• A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability
• Defined Benefits Pensions Plan
• 24/7 Employee Assistance Program
• E-learning program available all year round
• Starting vacation time above minimum standard
• Additional paid personal and paid sick days
• Professional development budget available to help you nurture and shape your career
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
• Tuition reimbursement program
• Maternity-leave top up program

Our Commitment to Diversity and InclusionLOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.Note: A satisfactory vulnerable sector check (VSC) is also required.CLOSING DATE: October 15th, 2024Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.Follow us on: I I l l l lLOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting [email protected] or (416) 979-1994.Powered by JazzHR

Company Name: LOFT Community Services

Salary: $53630 – 65589 per year

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