Case Management Consultant, Rehabilitation – Sun Life Financial

Title of the Job: Case Management Consultant, Rehabilitation

Location: Toronto, ON – York, ON

Job Description: You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues – experts in their fields – who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients – who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.Job Description:Are you interested in contributing to the health of Canadians? At Sun Life, we believe health is a significant determinant of success for both organizations and individuals; the two are intimately and materially linked. If you are interested in playing a proactive and positive role in this pursuit, we want you to join our company. Are you well-organized, service oriented, experienced in disability management, skilled in coaching or adult education and able to demonstrate empathy? Are you able to see the big picture, along with the critical detail and understand how to cultivate behaviour in your team to drive results? If so, consider applying your skills and experience to the critical position of Case Management Consultant with Group Disability at Sun Life Financial where we believe in the relentless pursuit of better health and where we support our clients and their employees in this journey. You would be supporting our disability case managers in making a difference in our customers’ lives and in return we actively support your professional development by offering a dynamic workplace, challenging and rewarding work and opportunities to build a career!As Case Management Consultant (CMC): You will be responsible for coaching your assigned rehabilitation consultant team helping to improve case managers’ skills in order to optimize claims duration and drive profitability of the group disability clients assigned to the team.What will you do:Improve the quality outcomes for the individual rehabilitation consultants on your assigned teamBuild strong relationships with your regional CMC peers, trainers from Learning and Development and Practice Excellence, working in partnership with them to address learning and development opportunitiesDemonstrate an excellent knowledge of group insurance, disabilities and claims management strategiesExhibit solid communication, organizational and people skills in order to effectively drive positive case management outcomesEnsure a client focused approach permeates in your coaching as you act as the primary coaching resource for your assigned team, support staff in achieving overall office targets, workload management, difficult cases, department workflow and processesCoach your assigned team on Outcome Focused Case Management, to develop and refine their skills on the appropriate utilization of tools/approaches, portfolio management, forecasting, workload prioritization with the goal of improving the overall measured team performanceWork with manager to identify and close any gaps on case management deficiencies that surface through coachingProvide feedback and direction to the Rehabilitation Consultant on continuously improving their case management skillsEvaluate progress and provide feedback to the Manager and Director, Rehabilitation ConsultantsReport on emerging trends so that they can be addressed and where suitable, learnings can be leveraged nationallyPartner with other CMCs and trainers to facilitate training sessions within the region, where appropriateWhat do you need to succeed?Customer centric orientationCritical thinking and stellar customer service skillsExcellent listening skills and capacity for empathyOutstanding communication skills – written and verbalAbility to deliver constructive feedback in a tactful and sensitive manner that positively influences case managers’ engagementAnalytical skills with a passion for solving problemsAdaptability, flexibility and strong decision making skillsExceptional case management skills focused on positive outcomes for plan sponsor, plan member and Sun Life FinancialAbility to work collaboratively with othersSolid knowledge of group insurance policy and coverage conceptsStrong software skillsWell-developed influencing and negotiating skillsSolid knowledge of strategic interventionsAbility to understand and explain new concepts to successfully transfer knowledge and promote implementation of new skills in the learner​AssetsA bachelor’s degree or equivalent business experience3-5 years Long Term Disability Claims experienceReasons why you should join us under the Sun:Our commitment to service excellence and quality, innovation and talent developmentCareer progression is based on solid performance, knowledge of our business and products, positive engagement with our customers, and your interests opening up a wide variety of career paths within Sun LifeAbility to work in a dynamic, collaborative environment where you are encouraged to share your ideasComprehensive benefits package including:Medical, dental, life, and disability insuranceRetirement savings and Stock purchase planPaid vacationTuition assistanceFitness facilities or subsidiaries in specific locationsA supportive and interactive team environmentComprehensive training programs from the start of employment and ongoing coaching to set you up for successAt Sun Life Financial, we want to help people shine.Sound like you? If this opportunity to contribute to the health of organizations and individuals speaks to you, we want to meet you!#LI-HyridThe Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.Salary Range: 58,000/58 000 – 97,000/97 000Job Category: Claims – Life & DisabilityPosting End Date: 21/10/2024

Company Name: Sun Life Financial

Salary: $58000 – 97000 per year

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