Call Centre Operator – University of Toronto

Title of the Job: Call Centre Operator

Location: Toronto, ON

Job Description: Date Posted: 10/04/2024
Req ID: 39974
Faculty/Division: Asst VP – Operations & Services
Department: Campus Safety-Admin
Campus: St. George (Downtown Toronto)
Position Number: 00002202Description:About us:The University of Toronto Campus Safety has been an institution on the St. George campus since 1904 and is dedicated to creating a safe, secure and equitable environment for students, staff, faculty and visitors.Your opportunity:Reporting to the Manager, Security Operations and Systems, the Call Centre Operators answer non-emergency telephone calls to the Campus Safety Service. The incumbents also handle in-person enquiries and act as a first contact to all clients, contractors, students, faculty, visitors and staff, some of whom may be in distress. Calls range from general enquiries to requests for service, including calls relating to caretaking, maintenance, and trades services.Your responsibilities will include:

• Acting as the first point of contact for general enquiries
• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Providing detailed information on processes, policies, and procedures
• Liaising with Campus Safety to coordinate emergency support activities
• Liaising with contacts to ensure consistent administration procedures are followed
• Updating and maintaining records

Essential Qualifications:

• College Diploma (2 years) or acceptable combination of equivalent experience.
• Two (2) years of related experience in a call centre environment, handling telephone and computer terminal operation.
• Experience in a central station or security dispatch centre an asset.
• Excellent computer skills, including proficiency with Microsoft Office (Word, Excel, Outlook)
• Good interpersonal skills; pleasant and efficient telephone manner.
• Ability to communicate effectively and clearly, with tact and patience.
• Ability to perform multiple tasks under pressure of constant demands in a stressful environment.
• Superior customer service skills; ability to work in a team environment.

To be successful in this role you will be:

• Communicator
• Diplomatic
• Multi-tasker
• Team player

Please note: The hours of work are from 3:00 p.m. to 11:00 p.m., Monday to FridayClosing Date: 10/15/2024, 11:59PM ET
Employee Group: USW
Appointment Type: Budget – Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 07 — $59,172. with an annual step progression to a maximum of $75,673. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Campus Safety
Recruiter: Khristen SivaramalingamLived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.Diversity StatementThe University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see .Accessibility StatementThe University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.If you require any accommodations at any point during the application and hiring process, please contact .

Company Name: University of Toronto

Salary: $59172 per year

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