Bylaw Compliance Clerk (Part-Time) – City of Guelph

Title of the Job: Bylaw Compliance Clerk (Part-Time)

Location: Guelph, ON

Job Description: Position OverviewResumes are being accepted for the Casual Bylaw Compliance Clerk (part-time position) within the Operations Administrative Division. This position creates a positive experience for customers by responding to their Bylaw Compliance, Security and Licensing service needs in a timely, professionally, and accurate manner. Guided by the goals and objectives of the City of Guelph Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision – an inclusive, connected, prosperous city where we look after each other and our environment.Hours of workUp to 20 hours a week. Monday through Friday between the hours of 8:30-4:30. This is a casual position and hours per week will fluctuate.Key duties and responsibilities

• Provide excellent and timely customer service to both internal and external customers, by telephone, in-person, over the radio, website, and email.
• Assist with the processing business licences and maintaining records in AMANDA.
• Assist with the processing of applications of support for licences issued by the Alcohol and Gaming Commission of Ontario (AGCO).
• Communicate issues or inquires with AGCO and other government and enforcement bodies as need.
• Assist with inquires which will include logging requests for service and/or responding to program and service inquiries related to compliance and enforcement of bylaws or Provincial regulations that include Parking, Licensing, Property Standards, Solid Waste, Noise and the Reopening of Ontario Act.
• Schedule and coordinate inspections.
• Perform clerical duties including data entry, letters, notices, memos, minute taking and other correspondence for the Corporate and Community Safety Division and other divisions within the Operations Department as requested.
• Evaluates supply and equipment needs and initiates purchasing processes in appropriate areas.
• Maintain shared information including physical and electronic records.
• Perform other related duties as assigned.

Qualifications and requirements

• Experience related to the duties listed above, normally acquired through a grade 12 diploma. 1-year related administrative experience with an emphasis on assisting customers. Candidates with an equivalent combination of education and experience may be considered.
• Demonstrate excellent oral and written communications skills with the ability to communicate with all levels of staff, stakeholders, and the general public
• Ability to work in an efficient manner and be detail-oriented with a high level of accuracy.
• Ability to work on your own and in a team environment and enjoy sharing knowledge and ideas with others.
• Ability to meet deadlines and timelines.
• Demonstrate excellent customer service skills with the ability to resolve customer inquiries/complaints both in-person, by email, and over the phone using problem-solving skills.
• Knowledge and experience interpreting municipal bylaws.
• Must possess intermediate computer skills with Microsoft Office (Word, Excel, and Outlook).
• Experience working with confidential information.
• Experience with AMANDA, AIMS, Report an Issue, MPAC, and Vailtech would be an asset.
• Experience with Business Licensing would be an asset.
• Experience with Property Standards would be an asset.
• Experience with City Bylaws and/or Provincial Acts would be an asset.
• Experience working in a municipal government would be an asset.

Pay/Salary$19.44 per hourHow to applyQualified applicants are invited to apply using our online application system by October 30, 2024. Please note all applicants must complete the online questionnaire specific to this position at the time they submit their resume and cover letter in order to be considered.Please visit the job posting listed on our City of Guelph careers page and click on the “Apply for this job” button. Instructions will follow.The City of Guelph is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where employees feel welcome, valued and engaged. Our employment policies strictly prohibit all forms of discrimination on any of the grounds in relevant laws. All employment practices are solely based on individual merit, qualifications, and organization’s needs at the time. In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, we are committed to working with and providing reasonable accommodation for qualified individuals in our job application procedures. If you need an accommodation in order to participate in the hiring process, you may contact us to make your needs known in advance.Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.

Company Name: City of Guelph

Salary: $19.44 per hour

Apply for the job!