Business Systems Analyst – Service Now – ProViso Consulting

Title of the Job: Business Systems Analyst – Service Now

Location: Toronto, ON

Job Description: Story Behind the Need:

• Business group: GET – Service Management Technology
• We are the Service Management Technology (SMT) team under Global Enterprise Technology (GET). We utilize the ServiceNow tool to provide the enterprise ticketing system supporting the bank’s tracking of incident/problem/change management; service requests; asset management & configuration management etc.
• Project: ServiceNow Transformation Program is to enable all the ServiceNow applications like Incident, Problem, Change, Release, CMDB etc. in a new instance with utilizing and sticking to Out of the Box features and avoid customizations. This will enable quicker upgrades, maximum utilization of OOTB features and meet regulatory requirements.

Candidate Value Proposition:

• You are responsible for the requirements gathering, including work shops with business clients, process teams and other related support teams, the liaison between business and the development teams, the creation of test plan, test strategy, manual testing and automation testing.
• An active collaborator on the Agile project team, you are responsible for driving the full software development lifecycle (SDLC) from the beginning to the completion of the projects, also you will follow up with the troubleshooting of any production issues reported and fix if required, any further enhancements and ensure working products are delivered with quality.

Typical Day in Role:

• Must be able to work on 4~6 initiatives at the same time, some are complex projects
• Typical assignments include leading the work shops to gather requirements for releases and projects, liaise between clients and technical resources
• Participate in intake triage and Release/Change management activities
• Participate in functional(SIT) test cycle, including test cases creation, test execution and defects tracking, manage UAT cycle of releases and obtain UAT sign off
• Lead/Participate ServiceNow version upgrade and quarterly patches
• Lead/Participate the test automation scripts creation and execution
• Share the responsibility of BA and QA process/procedure continuously improvement with management
• Participate with Production incident analysis and troubleshooting from Requirements perspective

Candidate Requirements/Must Have Skills:

• You have at least 8-10 years of hands-on technical working experience as a Business Analyst
• You have at least 3+ years of hands-on technical working experience as a QA Analyst performing manual testing on ServiceNow application(s).
• You have at least 3+ years hands-on technical working experience on ServiceNow Applications e.g. Incident, Problem, Change, Service Request, Hardware Asset Management9HAM); Configuration Management Database (CMDB); Software Asset Management (SAM) and Knowledge Management, Common Service Data Model(CSDM)
• You have in-depth knowledge of ITIL foundation and IT Service Management
• You possess project management knowledge in order to work with large & complex project teams

Nice-To-Have Skills:

• Hands on experience in following the iterative and agile SDLC
• You can demonstrate the ability to adapt at working in both Agile and traditional Waterfall SDLC methodologies.
• ServiceNow System Administrator (CSA) certificate and ITIL V4 Foundation certificate is an asset.
• Experience working in cross functional team implementing agile / lean practices.

Soft Skills Required:

• You have strong communication skills (verbal/written/presentation) skills.
• You can demonstrate strong problem solving and negotiation skills.
• Ability to analyse complex situations.
• Ability to present to stakeholders.
• Is a good team player.

Education:

• You have a post-secondary education in Computer Science, Engineering, Information Sciences, or equivalent.

Best VS. Average Candidate:

• Certifications – ServiceNow System Administrator (CSA) certificate and ITIL V4 Foundation certificate is an asset.
• Experience in ServiceNow for more than 5 years and has worked on ServiceNow transformation project.

Candidate Review & Selection:

• 1st round – teams – 1 hour – HM + Panel (Technical)

Job Details12503Contract1 yearToronto

Company Name: ProViso Consulting

Salary:

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