Business Solutions Analyst – University of British Columbia

Title of the Job: Business Solutions Analyst

Location: Canada

Job Description: Staff – Non UnionJob Category M&P – AAPSJob Profile AAPS Salaried – Student Management, Level CJob Title Business Solutions AnalystDepartment Undergraduate Admissions and Student Recruitment and Advising | Enrolment ServicesCompensation Range $7,283.75 – $10,474.08 CAD MonthlyThe Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.Posting End Date October 22, 2024Note: Applications will be accepted until 11:59 PM on the Posting End Date.Job End DateThis position is expected to be filled by promotion/reassignment and is included here to inform you of its vacancy at the University.At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.Job Description SummaryThe Business Solutions Analyst (BSA) plays an important role in the overall planning and direction of the technology environment for the Undergraduate Admissions Office. The BSA leads high-level requirements gathering and analysis of complex systems requests impacting operational processes and the family of enterprise Student Information Systems. The BSA plays a critical role in ensuring alignment across, and with, operational functions and strategic IT initiatives while promoting best practices in the appropriate use and safeguarding of student information. The BSA is a liaison, building and managing strong working relationships with business units and stakeholders, both internal and external to the Undergraduate Admission Office, including UBC IT teams. The BSA is called upon to collaborate with all levels of staff at the university, both technical and non-technical as well as provide guidance to Undergraduate Admission business stakeholders in the participation and direction of systems implementation projects. The BSA also actively engages in IT systems projects; participating in systems design, testing, and quality assurance.Organizational StatusThe Business Solutions Analyst, reports to the Associate Director – International, Undergraduate Admissions. The Business Solutions Analyst interacts with all levels of staff across units within Enrolment Services and other academic and service units across the campus, including UBC IT, to provide service and support in identifying and shepherding system requirements. The Business Solutions Analyst may coordinate, provide direction and/or assign work to staff when necessary.Work Performed– Analyzes and assesses potential changes to business processes and reviews required design changes with appropriate Admissions staff. Using in-depth knowledge of all Undergraduate Admissions related students systems, including the Student Information System (SIS), guides undergraduate admission stakeholders in determining their business needs.– Analyzes, researches, tracks, monitors, prioritizes, authorizes, and communicates Admission system change requests to UBC IT. Reviews and participates in the design usability of changes and enhancements to the Admission systems to ensure they are intuitive and complete.– Actively engages in systems projects, acting as a primary contact for IT partners; recommends appropriate stakeholder engagement, provides guidance to Undergraduate Admission business stakeholders in participation and direction of systems implementations efforts and acts as subject matter expert, as appropriate. Serves as the Admissions project manager for system changes and developments, monitoring project scope, resources and completion deadlines.– Communicates the status of IT initiatives, projects and operational performance of systems to Undergraduate Admission business stakeholders– Co-ordinates and monitors the status of all Admission system changes in development, verification or recently moved to production.– Provides specialized technical advice to Admissions and other departments on the configuration of the Admission applications and table maintenance.– Designs, develops, implements and evaluates end user training.– Ensures that the development of user documentation for various system components meets Admissions staff needs.– Responsible for communicating with Admissions and related units regarding Admission systems changes that impact the functionality of systems or reporting within other units– In collaboration with Student Systems, analyzes testing requirements and conducts functional and quality testing on new developments to the Admission system.– Investigates bug reports, determines their priority and validity, and communicates relevant information to Student Systems.– Trains, coordinates and supervises software testing teams made up of members from the Admissions department.– Works collaboratively with Student Systems to identify and resolve online application problems, problems and procedures related to EDI and the electronic transmission of academic documents.– Monitors project progress including providing direction, advice, training and feedback to project participants.– Maintains a balanced perspective of project progress and challenges; negotiates deliverables and timing across multiple stakeholders; manages stakeholder s expectations during high stress problem/crisis situations and keeps relevant parties focused on the primary objectives and critical tasks at hand.– Examines processes for streamlining opportunities and coordinates relevant systems and process changes.– Understands and applies technology roadmaps for key applications and infrastructure that are critical to the business.– Keeps up to date with new technologies and leverages them to recommend and provide creative solutions for staff.– Evaluates and assigns security and access permissions to data and systems in accordance to university policy, legislative requirements and best practice;– Designs, develops and delivers reports and statistics to the University community and to federal government agencies such as Statistics Canada;– In collaboration with Student Systems, analyzes and monitors report generation to ensure data integrity.– In collaboration with Student Systems, creates and implements programming changes to ensure data integrity while maintaining report functionality.– Designs, implements and manages survey research projects within Admissions, including responsibility for survey design, hiring and supervising staff, testing methodology, ensuring that data integrity is maintained, collecting and analyzing data, and publishing results.– Actively promotes best practices in the security and privacy of personal information and student data;– Keeps abreast of best practices within the post-secondary sector, and proactively recommends and/or initiates improvements to Admissions systems, websites, practices and/or procedures.– May represent the Associate Director on committees or at meetings;– Performs other related duties as required.Consequence of Error/JudgementThe BSA is a representative of ES and liaises with ES staff and various members of the university community including UBC IT, faculties and service units. This is a highly visible position, which has continuous contact with Enrolment Services staff and a very diverse university and public community. Projects coordinated by the incumbent will directly impact faculty, staff and student relationships with UBC and the outside community. Failure to adequately involve stakeholders could result in ineffective design of technologies to support business operations or the ineffective use of available technologies resulting in unnecessary work by faculty, staff and administrators. Inability to liaise appropriately with UBC IT could lead to unsustainable technology deployment or unnecessary downtime of systems which could negatively impact system availability for faculty and staff and service to students. The success of these projects directly impacts the recruitment and retention of students at both UBCV and UBCO and service delivery levels by faculty, staff and administrators. A thorough understanding pertaining to privacy legislation, policies and data security is required to adequately ensure the appropriate levels of security are met. Unless adequate management and monitoring take place, the integrity of the security of the SIS and student records would be jeopardized resulting in non-compliance and negative legal and reputational consequences for the University.This position also carries responsibility for facilitating the testing of new and changed pieces of the SIS. A thorough understanding of the Student Information System s complex structure is required to adequately identify possible problems. Unless adequate testing takes place, problems can occur once in production, again reflecting negatively on the system, Enrolment Services and, ultimately, the University s customers and clients.Supervision ReceivedReports to the Associate Director – International, Undergraduate Admissions. Works independently with minimal supervision. Exercises initiative and sound judgment in making decisions. Works in collaboration with other senior University staff.Supervision GivenProvides leadership, direction and guidance to staff on project teams, as required.
Expectations for all UBC employees:
– Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
– Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Company Name: University of British Columbia

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