Business Analyst – IT – LanceSoft

Title of the Job: Business Analyst – IT

Location: Toronto, ON

Job Description: Location Address: Hybrid (once a week)
Contract Duration: 11/04/2024 to 02/05/2025.
Possibility of extension – Yes (1 year)
Schedule Hours: 8:30am-5pm Monday-Friday; standard 37.5 hrs/week (Possible OT) NoProject: ServiceNow Transformation Program is to enable all the ServiceNow applications like Incident, Problem, Change, Release, CMDB etc. in a new instance with utilizing and sticking to Out of the Box features and avoid customizations. This will enable quicker upgrades, maximum utilization of OOTB features and meet regulatory requirements.Candidate Requirements/Must Have Skills:

• You have at least 8-10 years of hands-on technical working experience as a Business Analyst
• You have at least 3+ years of hands-on technical working experience as a QA Analyst performing manual testing on ServiceNow application(s).
• You have at least 3+ years hands-on technical working experience on ServiceNow Applications e.g. Incident, Problem, Change, Service Request, Hardware Asset Management9HAM); Configuration Management Database (CMDB); Software Asset Management (SAM) and Knowledge Management, Common Service Data Model(CSDM)
• You have in-depth knowledge of ITIL foundation and IT Service Management
• You possess project management knowledge in order to work with large & complex project teams

Nice-To-Have Skills:

• Hands on experience in following the iterative and agile SDLC
• You can demonstrate the ability to adapt at working in both Agile and traditional Waterfall SDLC methodologies.
• ServiceNow System Administrator (CSA) certificate and ITIL V4 Foundation certificate is an asset.
• Experience working in cross functional team implementing agile / lean practices.

Soft Skills Required:

• You have strong communication skills (verbal/written/presentation) skills.
• You can demonstrate strong problem solving and negotiation skills.
• Ability to analyse complex situations.
• Ability to present to stakeholders.
• Is a good team player.

Education:

• You have a post-secondary education in Computer Science, Engineering, Information Sciences, or equivalent.

Company Name: LanceSoft

Salary:

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