BCIT Computer Information Technology (CIT) Co-op Student – Nucleus

Title of the Job: BCIT Computer Information Technology (CIT) Co-op Student

Location: Vancouver, BC

Job Description: Role Summary
Your middle name is trouble-shooter. You love problem-solving and helping clients resolve their issues. You possess excellent communication skills and have a passion for exceptional client service. Your claim to fame is handling client incidents, putting out fires, and providing an exceptional client experience.You must be comfortable and able to commute on-site ( Vancouver, BC) as this role is in-person at our office (505 Burrard St) and client visits.Overall Responsibilities, General Tasks and Duties

• Setup and deployment of new computers / hardware
• Maintaining the Workstation Lifecycle Board in ConnectWise Manage
• Maintaining software deployment and scripts in ImmyBot
• Identifying potential automation and process efficiencies
• Maintain client documentation in ITGlue
• On-site to deploy hardware and ad-hoc field troubleshooting as needed
• IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
• Support services for Microsoft related technologies: Office365, Windows Server, Office suite, etc.
• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
• Remote access solution implementation and support: VPN, and Terminal Services
• Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
• Maintain a deep knowledge of technology products and services applicable to the client base, including hardware, software and Nucleus services (work in collaboration with SM)
• Participates in regular meetings with the support teams

What you bring to the table

• Interpersonal skills: telephone skills, communication skills, active listening and customer-care
• Ability to diagnosis and troubleshoot technical issues
• Ability to multi-task and adapt to changes quickly
• Mac proficiency preferred
• Technical awareness: ability to match resources to technical issues appropriately
• Service awareness of all organization’s key IT services for which support is being provided
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Typing skills to ensure quick and accurate entry of service request details
• Self-motivated with the ability to work in a fast-moving environment
• Team player!
• Able to pass a criminal record check

Company Name: Nucleus

Salary: $47000 per year

Apply for the job!