ASSISTANT GUEST EXPERIENCE MANAGER, LOWER TERMINAL – Pursuit

Title of the Job: ASSISTANT GUEST EXPERIENCE MANAGER, LOWER TERMINAL

Location: Banff, AB

Job Description: What will be your daily pursuit?

• Leading your team to deliver an exceptional guest experience by providing a safe, clean, and professional experience for all colleagues and guests who visit the Banff Gondola.

What will you do in this job?GENERAL RESPONSIBILITY:

• Reporting to the Guest Experience Manager, The Assistant Guest Experience Manager will be responsible for managing day to day operations of the front desk, ticket booth, tour group desk and cash control office at the Banff Gondola.
• Support, coach, and ensure that each member of the Guest Experience team provides upbeat and professional hospitality that ensures efficiency and a positive guest experience.
• Leading the team to manage both arrival and departure of guests ensuring a world class impression. Which includes improving lift line management, health and safety, cleanliness, and overall guest experience.
• Hring, training, orientation, and elevation of the guest experience team.
• Coordinate the schedules, breaks, development, and training for reporting colleagues working in Lower Terminal
• Ensuring all staff are knowledgeable, by providing each guest with the highest quality experience and maximizing revenue through sales of our products and services.
• Champion the sales of gondola packages, Pursuit Passes and other Pursuit products.
• Ensure employees adhere to grooming standards and present and conduct themselves professionally.
• Ensure smooth operation of the computer systems and arrange for repairs as needed.
• Ensure cash security by enforcing policies and cash handling procedures.
• Assist in overseeing the daily reconciliation of cash reports and applicable corrections and adjustments.
• Collaborate closely with the Assistant Guest Experience Manager Upper Terminal
• Working in conjunction with the other Departments in the Lower Terminal (Lifts, Food & Beverage, Retail, Photos) to ensure a positive guest experience and service standards are being met.
• Maintain positive working relationships with our tour companies, suppliers, and internal and external partners.
• Provide feedback to department heads as needed.
• Manage the overall cleanliness of Lower terminal.
• Lead guest communication, including any concerns.
• Conduct, initiate and maintain superior safety and guest hospitality standards.
• Demonstrate a calm and positive demeanor during periods of high volume or unusual events and manage a smooth transition to keep operating at standard.

What skills and experience do you need for this job?SELECTION CRITERIA:

• Proven leadership skills and a passion for coaching and developing employee skills.
• Have a commitment to hospitality excellence.
• Minimum 2 -3 years supervisor or management experience
• Self-Starter and leads by example.
• Effective communication skills
• Organized with strong attention to detail.
• Thrives in a fast paced, high-energy work environment.
• Strong computer knowledge

What will your work environment be like?We wake every day to greet glaciers, mountain peaks and turquoise lakes. At Pursuit, we live the dream. We are united by an intrinsic love of exploring that can’t be confined by physical borders. Together, Pursuit team members and guests create inspiring memories they’ll share with their friends and families for years to come. It is all about sharing our amazing destinations.We have gathered a collection of adventure travel experiences, each of them thoughtfully united by their power to inspire and invigorate. As a brand, Pursuit weaves elements of wonder and amazement across our range of awe-inspiring experiences.

• Our Vision is to be the world’s leading provider of experiential adventure travel.
• Our Mission is to connect guests and staff to iconic places through unforgettable, inspiring experiences.

ClosingEqual Employment Opportunity InformationPursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team atWe thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.

Company Name: Pursuit

Salary:

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