Application Support Specialist – Robert Half

Title of the Job: Application Support Specialist

Location: Toronto, ON

Job Description: Job Description:About the Role:Our organization is looking for a seasoned and reliable Application Support Specialist to help maintain, update, deploy and support our IT infrastructure and business applications according to industry best practices. You will serve as the go-to Tech guru to provide exceptional client service and support, while adeptly managing simultaneous requests. If you are a tech-savvy professional with excellent problem-solving skills and a keen understanding of legal applications, we invite you to join our team.Roles & Responsibilities:· Uphold, update, configure, and deploy IT infrastructure and business applications as per best practices.· Efficiently manage and support clients with their IT related issues.· Implement and support legal applications within the organization.· Lead change and project management initiatives within the department.· Leverage excellent organizational and time management skills to meet deadlines.· Communicate professionally with individuals at all levels within the organization.Requirements:Qualifications & Experiences:· Post-secondary degree or diploma, or equivalent experience.· 5+ years’ experience in implementing and supporting legal applications.· Proven experience in change and project management.· Excellent understanding of concepts, methodologies, and techniques associated with managing and deploying images and applications.· MinuteBox, DivorceMate, Unity Conveyancer, ACL, iManage Closing Folders, DocuSign and Everlaw· Proficient in MS Office 365 product suite and document management systems.· Ability to quickly learn and apply new technologies.· Previous experience in a professional services training environment would be an asset.· Exceptional communication skills, both verbal and written.· Strong interpersonal skills with the ability to work both independently and collaboratively.· Excellent attention to detail and problem-solving ability.Personal Characteristics:· Outstanding client service skills.· Effective organizational and time management skills.· Excellent communication skills and the ability to interact with individuals at all levels within the organization.· Exceptional attention to detail.· Sound judgment and ability to handle confidential information with utmost discretion.The company is an equal opportunity employer and encourages applications from all qualified individuals. We are committed to fair and accessible employment practices.

Company Name: Robert Half

Salary: $80000 – 95000 per year

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