Application Support Specialist – IT Product based company – Groom & Associates

Title of the Job: Application Support Specialist – IT Product based company

Location: Montreal, QC

Job Description: This is a world class software company focused on delivering professional-grade digital signage software.As an innovative Swiss software company, we operate globally, providing high-end
technology solutions to customers in over 100 countries. With 30% year-over-year revenue
growth over the past 12 years, the company continues to invest in research and development to
provide cutting-edge technology to our customers. Our latest software is a sophisticated
computer vision-based artificial intelligence software for marketing insight. We are actively seeking proactive and self-motivated individuals to join our customer support team.As an Application Support Specialist, you will have the opportunity to play a crucial role in our
global expansion efforts and work alongside a dynamic and diverse team of professionals. Come
be a part of our journey and make a meaningful impact on our customers’ experiences with our
innovative technology solutions!Title: Application Support Specialist
Location: Downtown Montreal
Work model: 5 days in office, no remote work
Type of position: Full time and permanent
Salary: 85k-105k with some flexibility + discretionary bonus + benefits + 3-4 weeks vacation.THE ROLE:
Being part of the Application Support team, you have a deep understanding of the company’s products. You will be responsible for delivering effective high-quality professional support to our growing customer base, delivering solutions to both technical and non-technical end-users.
You will be tasked with resolving support tickets, testing and replicating issues, while ensuring dedicated and personalized follow up to all accounts. Furthermore, you will also Conduct engaging demos and trainings for our customers and prospects, and ensure the Training and Innovation Center (showroom) is always presented in pristine condition. The role will involve post sales duties and even some pre-sales activities for helping prospecting
RESPONSIBITLIES:

• Become a product expert.
• Act as main technical contact for key accounts.
• Provide high-quality technical support to our North and South American customers and
• partners, including personalized follow-up, detailed analysis, troubleshooting, and lab-
• based scenario reproduction.
• Collaborate with technical teams to set up test environments and replicate advanced
• issues in order to identify and resolve technical problems efficiently.
• Conduct engaging demos and trainings for our customers and prospects, and ensure the
• Training and Innovation Center (showroom) is always presented in pristine condition.
• Support pre-sales activities as needed.
• Represent at trade shows and on-site meetings with clients and partners.

REQUIREMENTS:

• Experience in a similar role or industry.
• Solid communication skills and competence of establishing trustful and professional relationship.
• Strong ability to prioritize and solve multiple open issues in a timely fashion.
• Result-driven self-starter with can-do attitude.
• Fluency in English. Other languages are a plus.
• A degree in Computer Science, Engineering, Information Systems or equivalent relevant experience.

ASSETS/ IT/technical specific skills that will be an asset, but are not mandatory

• Ability to interact with and describe the use of APIs.
• Working knowledge of MS Windows Server, IIS, SQL Server, MS Azure.
• Basic network knowledge (e.g. Domain, LAN, and Proxies).
• Basic knowledge in video editing and related key concepts (encoding, format,
• encapsulation).

WHAT WE OFFER:

• Competitive salary.
• Steep learning curve and support for continuous development.
• High degree of independence, opportunity to make an impact and see tangible and
• rewarding effects of your work.
• A diverse close-knit team in a friendly and supporting atmosphere with the spirit of
• inclusivity and team work
• Experience of working with innovative products and customers in worldwide locations.
• Entrepreneurial environment.

Votre partenaire en recrutement – Your recruitment partnerAre you interested in this job?MONTRÉAL, TORONTO, VANCOUVER, OTTAWAHEAD OFFICE360, St. Jacques, Suite G-100
Montreal (Québec) H2Y 1P6© 2019 Groom & Associates. All rights reserved.© 2018 – 2019 Groom & Associates. All rights reserved.CloseGet in touchLeave your contact information and one of our recruitment experts will contact you immediately.

Company Name: Groom & Associates

Salary: $85000 – 105000 per year

Apply for the job!