Airport Services Supervisor – Sunwing

Title of the Job: Airport Services Supervisor

Location: Ottawa, ON

Job Description: The Opportunity:For Sunwing Airlines, we are looking for an Airport Services Supervisor to join us in making vacation dreams come true. The Airport Services Supervisor is capable of working in fast-paced and rapidly changing environment with minimal oversight. The Airport Services Supervisor will be responsible for the daily management and organization of the check-in counters / gates along with the ramp and passenger service operation. This will be a contract position. The position will report to the Manager, Airport Services an will be located at Ottawa International Airport.What You’ll Do:Coach, mentor, train and develop staff as required
Resolve customer complaints or answer customers’ questions regarding policies and procedures
Ensure the level of customer service provided meets or exceeds corporate standards
Ensure standard SOP’s are followed and safety protocols are adhered to at all times
Ensure that the handling partner is working in a productive and healthy environment
Provide guidance on matters of Documentation requirements
Coordinate daily and weekly information to all affected Airport Agencies, as well as during IROPS
Coordinate all ramp handling activities with all parties necessary involving Sunwing and/or sub-chartered aircraft in compliance with the Ground Handling Manual
Ensure SMS compliance: to identify, investigate, analyze, prevent, verify compliance and communicate results of airport incidents
Evaluate and improve the operation to achieve our safety and On Time Performance objectives
Support and work closely with OCC in situations as requested/required
Collaborate with and support other Sunwing departments with corporate policy
Prepare, maintain and update records, as required
Other duties as assignedWhat You’ll Need:At least 3 years of Airport/Airline/Aviation related experience
Strong customer service background
Ability to work well under pressure, adapt to constantly changing operational situations, make decisions and meet deadlines, while ensuring safety is never compromised
Previous aircraft/passenger services experience and/or acting assignments, as a Customer Service Manager would be an asset
Knowledge of computer systems currently in use, e.g. Word, EAS/Time Management, CRT operations relating to telecommunications and operational reports
Proven problem-solving skills within a team environment
Goal oriented with a positive, creative approach to achieving objectives
Able to work rotating shifts which include evenings, weekends, statutory holidays, and overtime as operationally required
Flexibility to adapt and able to manage multiple assignments while working independently or as a team
Able to work closely with customers, inter-departmentally, retail travel agencies and travel supplier partners.
Leadership/People management skills
Possess the ability to obtain an Airport Restricted Area Pass/ DAWhat We Offer:Free Parking
Open concept, collaborative workspaceOpportunity to give back through our social responsibility initiatives
See for yourself! @sunwinglife

Company Name: Sunwing

Salary:

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