Account Manager – Bloom

Title of the Job: Account Manager

Location: Toronto, ON

Job Description: Please note that we are not currently actively recruiting for this position. However, we are always on the lookout for talented individuals to join our growing team in the near future.We look forward to reviewing your application and meeting you soon!Life at BloomJoin a growing team of Montreal’s top digital specialists. This opportunity within a fast-growing agency combines the support of company leaders with innovation, flexibility, opportunities for professional growth and a dynamic atmosphere. We’re offering long-term opportunities to serious professionals looking to develop their careers and find a great place to excel.From humble beginnings to one of “Canada’s Great Places to Work” 15 years later, Bloom has flourished into a performance-based agency with over 75 employees on a mission to accelerate brands online using a 360° digital marketing approach. Digitally obsessed, team-focused, performance-driven, and strategically agile, the agency is looking to revolutionize the digital marketing landscape by setting new standards with respect to innovation, flexibility, transparency, and professionalism.Bloom is currently operating on a Hybrid approach, interviews will be conducted via video conference. Some roles may require an interview in person.Our ideal candidateThe ideal candidate has 2 years of account management experience, preferably within a digital marketing agency. This individual excels in communication, facilitating effective interaction with clients and fostering successful collaboration within the team. Furthermore, their expertise in project management is crucial to ensuring the success of the numerous projects they will contribute to.Role OverviewYou love to build lasting professional relationships with clients. As a true people person, you’ll be the primary point of contact for clients, working alongside a talented and dedicated team of Digital Marketing professionals. You’ll work with a stimulating variety of clients across diverse industries and services.As an experienced Account Manager, you’ll get to use your exceptional organizational skills to keep track of deliverables and help ensure that the quality of work done is of the highest standards. Apply your natural curiosity to understanding client markets and how the services we offer can help their businesses thrive. Your positive and proactive mindset will allow you work closely with fellow team members to create a fertile, collaborative environment where strategic ideas and innovative solutions come to life.Key ResponsibilitiesDevelop Professional Relationships

• Leverage your research, creativity, communication, and relationship-building skills to foster partnerships with a diverse portfolio of clients.
• Actively work to increase client’s web knowledge by engaging them in online and on-site trainings, sharing articles, videos, etc.
• Build strong long-term relationships with clients by proactively identifying and communicating new opportunities.

Oversee Client Relations

• Conduct periodical surveys and maintain ongoing communication with clients to ensure their satisfaction and retention.

Strategy & Execution

• Work with the team to develop and present digital marketing strategies and action plans for client accounts and oversee their smooth execution.
• Prepare proposals in collaboration with specialist teams.
• Prepare reports and conduct follow-up meetings where necessary.

Project Management

• Collaborate and coordinate with all the teams working on the account to deliver the highest quality solutions for clients.
• Oversee all internal and external projects.
• Prioritize the needs of production in terms of resources, time and budget.
• Budget Management
• Define, oversee, monitor and analyze all budget & cost strategies and executions.

Knowledge and Skill Requirements

• 2 years of experience in project management and client services in an agency setting;
• Proficiency in project management tools (ClickUp, Asana, Trello, etc.);
• A university degree in marketing, communications, management, business or a related field;
• Excellent communication skills; fluency in written and spoken English and French to communicate effectively with our bilingual clientele and international/national team members.
• In-depth knowledge of digital marketing:

• Experience in digital marketing (SEM and SEO) and/or conversion rate optimization, affiliate programs, digital signage, social network data analysis, et al, is an asset.
• In-depth understanding of digital marketing strategies, including latest trends and best practices.
• Familiarity with various online marketing channels such as social media, email marketing, paid media, etc.
• Data analysis skills: Ability to interpret and analyze marketing data to identify trends, evaluate campaign performance and recommend improvements. Use of data analysis tools such as Google Analytics, SEMrush, Moz, etc.
• Ability to establish and maintain positive customer relationships;
• Management of client expectations and proactive problem solving;
• Ability to effectively manage time and priorities to meet multiple clients’ needs;
• Discrete with a high level of professionalism towards sensitive information.

At Bloom, We OfferBenefits

• 4.5 days work week;
• Hybrid work model, which includes the flexibility to work from home, offering you a perfect blend of work-life balance and productivity;
• 3 weeks of vacation and 5 flex days;
• Health and Dental Insurance;
• Agency closed between Christmas and New Years;
• Access to telemedicine;
• Deferred Profit Sharing Plan and Retirement Savings Plan;
• Flexibility to work from anywhere in the world for certain periods of time (some positions may require you to be present in the office, this benefit is available to full-time permanent Bloomers who meet the minimum requirements);
• Flexible work schedule;
• Virtual and in person team-building activities;
• Training and certifications;
• Recognition Awards Program: we give and receive points through our peer recognition platform, where you accumulate points towards your preferred reward or gift card;
• Office supplies for home office;
• Corporate discount on certain gym memberships;
• Corporate discounts on glasses, sunglasses, contacts and others.

Thank You For Your InterestWe sincerely thank all candidates who apply, however only those selected for an interview will be contacted.Bloom is an equal opportunity employer and commits to make any necessary disability-related accommodations, upon request, throughout the entirety of the recruitment and selection process.#LI-HYBRIDPowered by JazzHR

Company Name: Bloom

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