Gestionnaire de Cas sur le Terrain, Bilingue- (Contrat de 12 Mois) / Bilingual Field Case Manager (12 Month Contract) – Cencora

Title of the Job: Gestionnaire de Cas sur le Terrain, Bilingue- (Contrat de 12 Mois) / Bilingual Field Case Manager (12 Month Contract)

Location: Quebec City, QC

Job Description: Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!What you will be doingPRINCIPALES FONCTIONS ET RESPONSABILITÉS :

• Servir de point de contact unique du programme avec les médecins
• Éduquer les médecins ou leurs employés sur les différents services offerts par le programme
• Fournir des lignes directrices sur les traitements pour gérer les attentes du médecin en ce qui concerne le remboursement
• Consulter les dossiers des patients pour remplir efficacement les formulaires nécessaires pour obtenir un remboursement
• Aider les médecins à remplir les formulaires d’autorisation spéciale (AS), les formulaires d’inscription, les renouvellements d’ordonnances et d’autres documents
• Faire des mises à jour régulières aux médecins sur leurs patients
• Personnaliser les éléments de programme actuels pour répondre aux médecins sous sa responsabilité : adapter en fonction des besoins des médecins en clinique et à distance.
• Déterminer les zones de risques et promouvoir une amélioration proactive et continue de la qualité.
• Travailler en collaboration avec les autres membres de l’équipe dans divers rôles pour coordonner le parcours du patient
• Participer aux réunions prévues du médecin avec les représentants commerciaux
• Assister aux événements de formation continue en médecine et rapporter les nouvelles activités
• Se rendre régulièrement dans les divers cabinets de médecin
• Signaler les effets indésirables
• Autres tâches connexes qui lui sont confiées

PRIMARY DUTIES AND RESPONSIBILITIES:

• Single point of contact for the program with physicians
• Educate physicians and/or their staff on various program services
• Provide therapy guidelines to manage physician expectations with respect to reimbursement
• Consult patient charts in order to effectively complete necessary paperwork to obtain coverage
• Assist MDs in completing Special Authorization (SA) forms, enrolment forms, prescription renewals, and other documentation
• Provide ongoing updates to physicians on their patients
• Customize current program elements to meet the needs of assigned physicians: adjust based on in-clinic and remote MD needs
• Identify areas for risk and foster proactive, continued quality improvement
• Work collaboratively with other team members in various roles to coordinate the patient journey
• Participate in scheduled physician meetings with sales representatives
• Attend Continuous Medical Education events and report new activities
• Regular travel to various physician offices
• Adverse Event reporting
• Mentoring new FCMs
• Assist when needed with the development of special initiatives
• Assist & support the DM during teleconferences (sharing best practices, tips/tricks, topics to be assigned by DM)
• Be a change management champion
• Attend conferences’ as an AbbVie Care representative or HCP and share the knowledge obtained with the team
• Act as a lead on obtaining feedback from the team & finding solutions
• Lead senior meetings; Send surveys to their respective roles and meet/discuss with DM afterwards
• Act as a resource for the team – Be a leader & role model
• Proactively identify issues and offer solutions / efficiencies to share with the DM
• Adhoc duties as assigned

What your background should look likeEXPÉRIENCE ET SCOLARITÉ REQUISE :

• Infirmière autorisée ou infirmier autorisé (IA)
• Un diplôme dans un domaine connexe (pharmacie, sciences) ou des compétences équivalentes transférables peuvent être acceptables
• Une expérience dans le domaine du remboursement public ou privé tiers ou de représentant pharmaceutique, des soins gérés ou du soutien clinique ou expérience connexe est un atout.
• Le bilinguisme est un atout (obligatoire pour les postes au Québec)
• Une expérience préalable de gestionnaire de cas est un atout.
• Une certification de CFPC est un atout.

COMPÉTENCES, CONNAISSANCES ET APTITUDES REQUISES :

• Aptitudes interpersonnelles et de service à la clientèle exceptionnelles
• Capacité de gérer plusieurs tâches et priorités concurrentes
• Compréhension de la terminologie médicale
• Très bonnes compétences d’analyse et d’organisation
• Capacité à analyser le volume d’inscriptions courant par médecin
• Capacité à établir des liens avec un médecin et son personnel comme un ou une collègue de confiance et bien informé
• Excellentes aptitudes de gestion du temps et des urgences
• Capacité à collaborer efficacement avec les associés de programme
• Capacité à travailler de façon autonome à distance
• Capacité à communiquer efficacement oralement et par écrit en anglais et en français (oral et écrit) pour les postes au Québec et au Nouveau-Brunswick
• Axé ou axée sur les résultats et les détails
• Capacité à s’adapter aux changements ou à l’ambiguïté
• Très bonnes aptitudes en information et connaissance de Microsoft Office
• Capacité à assister aux événements de formation continue en santé avec les médecins, qui peuvent avoir lieu hors des heures normales de travail.
• Détenir et maintenir un permis de conduire valide, non expiré et sans restriction et posséder une voiture
• Respecter les normes de rendement et les procédures exigées par le programme
• Avoir un bureau fermé réservé à cette fin où pourra être installé l’équipement fourni par Innomar Strategies

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Registered nurse (RN), Licensed Practical Nurse (LPN) or Bachelor’s degree
• Related degree may be considered (pharmacists, science degrees) or equivalent transferable skills
• Experience in public or private third party reimbursement arena or pharmaceutical sales experience, managed care, or clinical support, or related experience an asset
• Bilingualism is an asset (requirement for province of Quebec)
• Previous Case Manager experience an asset
• Basic CCPE an asset

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Exceptional customer service and interpersonal skills
• Ability to manage multiple tasks and priorities at once
• Comprehension of medical terminology
• Strong analytical and organizational skills
• Ability to analyze current enrollment volume by MD
• Ability to engage with a physician and his/her staff as a trusted and well-informed medical counterpart
• Excellent time management skills & sense of urgency
• Ability to collaborate effectively with program associates
• Ability to work autonomously in a remote setting
• Ability to communicate effectively both orally and in writing and in both English and French (oral and written) for the Quebec and New Brunswick Provinces.
• Detail and result oriented
• Ability to adapt to change and ambiguity
• Strong computer skills and knowledge of Microsoft Office
• Ability to attend Continuous Healthcare Education (CHE) events with HCPs, which may occur outside regular business hours
• Hold and maintain a valid, non-expired, unrestricted driver’s license and possess a car
• Adhere to Performance Standards and Procedures required by the program
• Must have a private, dedicated home office space that accommodates equipment supplied by Innomar Strategies

The successful candidate will (requirement)/may (asset) have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.Le candidat retenu aura/pourrait avoir des contacts quotidiens avec des clients, des patients ou des pairs unilingues anglophones d’équipes interfonctionnellesWhat Cencora offersWe provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.ScheduleFull timeAffiliated Companies: Affiliated Companies: Innomar StrategiesEqual Employment OpportunityCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returnedAccessibility PolicyCencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Company Name: Cencora

Salary:

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