Service Supervisor – Campbell Morden

Title of the Job: Service Supervisor

Location: Vancouver, BC

Job Description: We are looking for a Service Supervisor to supervise an Assembly Department. You will have experience repairing, fixing pump related equipment and supervising Hourly Assembly employees. This is a Day shift Operation.KEY RESPONSIBILITIES

• Maintain a neat and clean workspace at all times.
• Coordinate workshop activities (work in progress, customer support and operations) to assure optimal customer service.
• Assess the work to be done on equipment designated for repairs, identify customer requirements and plan execution
• Review work orders and take appropriate action when needed
• Respect and execution of all procedures and norms established (ISO 9001-2008)
• Answer service calls from existing and potential customers. Assist with all technical questions and emergency service calls.
• Carry out, personally, repairs on both complicated equipment and/or on regular equipment.
• Inventory: provide needed support to Inventory Supervisor to help manage and control
• Shipping and receiving activities: stock transfers, incoming pumps
• Coordinate and plan service calls and assure follow-up with customer when needed
• Assist/plan the timetable pertaining to service contracts and assure a follow-up on their completion.
• May, at times, answer emergency calls, traveling to customer locations to find solutions to the problems identified at any time of the day or week.
• Building maintenance: coordinate actions to maintain building in good conditions

HR management responsabilities:

• Direct supervision of all service employees (technicians, admins, helpers)
• Make sure all understand their role and participate/grow in the company
• Responsible for time/vacation management (with Regional Sales Manager)
• Responsible to perform employee’s yearly appraisal: Set objectives for each individual
• Review of objectives and provide regular feedback and action plan (min. 3 times/year)

This job description may include the following additional responsibilities:

• Encourage and maintain a positive attitude for all team members
• Budget preparation for the service department
• Carry out any other tasks and take on any other responsibilities that the immediate supervisor may assign on occasion.

EDUCATION AND QUALIFICATIONS REQUIRED

• A vocational school diploma in Industrial Mechanics
• 6-8 years of experience, ideally in an industrial environment where pumps are
• repaired/serviced (including some as team leader/supervisor)

OTHER SKILLS

• Knowledge of the Microsoft Office Suite (Outlook, Word, Excel)
• Functional second language proficiency where required.
• Capacity to coordinate/supervise the work of other people.
• Analytical thinking, team work, sociability and a keen sense of responsibility

Our client offers a DPSP, Health and Dental Care, Vision Care, Vacation, Profit Sharing Plan, Tuitition Reimbursement. This is a multi-national organization with service centers in Calgary, Vancouver, Toronto and Montreal.#hp01

Company Name: Campbell Morden

Salary:

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