Support Consultant -Enersight Application (Hybrid Work Schedule) – Quorum Software

Title of the Job: Support Consultant -Enersight Application (Hybrid Work Schedule)

Location: Calgary, AB

Job Description: Support Consultant (Enersight Application)

• Location: Calgary

Job DescriptionAs a Support Consultant, you will work as part of a highly effective, global team with a reputation for providing exceptionally high standards of client support and technical services. If you consider yourself a growth focused individual, this is a great opportunity to join our world class organization in a high-tech role.You will demonstrate an affinity for rapid, high quality issue resolution in a fast-paced technical environment and a strong passion for customer satisfaction and a willingness to build your technical and business skills supported by previous experience supporting or using a premiere upstream oil & gas software solution.Key Responsibilities

• Ensure our clients get fast and accurate product support. Initially, your focus will be supporting our Enersight and PetroVR products, with opportunity for expansion to our other products
• Respond to and resolve client incidents via Salesforce Service Cloud, email, telephone, WebEx, Microsoft Teams, with end-to-end responsibility
• Follow technical support practices in the areas of quality, knowledge centred support and resolution timeframes while continuing to investigate new innovative ways for improving processes
• Achieve customer care metrics on first response and average resolution times to ensure a positive customer experience
• Build client relationships and lead multi-level conversations within an organization
• Collaborate with internal Quorum Software teams, such as development and consulting, to escalate and resolve client issues
• Contribute to and conduct internal and external training for product and specialty learning, including video production
• Contribute to our knowledge base by identifying and documenting common issues along with the steps to resolution

QualificationsCore Competencies

• Service oriented, team centred attitude
• Strong technical skills, with an ability to think through details and methodically troubleshoot client problems
• Excellent verbal and written communication skills
• Strong listening skills
• A sense of urgency about solving problems and attaining favourable results
• Excellent organizational skills and the flexibility to manage multiple priorities
• Ability to work effectively with cross-functional teams and global teams
• Ability to set achievable goals and deadlines and maintain commitment to achieving goals in the face of obstacles and frustrations.

Qualifications

• University Degree, preferably B.Sc. in Engineering, Computer Science or Business
• 1-2 years professional experience in a software support environment and/or 1-2 years in an upstream oil and gas technical role
• Working knowledge of Enersight or PetroVR platforms is desirable
• Proficient in Microsoft Office products
• Familiarity with Excel, VBA, SQL and relational databases

Company Name: Quorum Software

Salary:

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