End User Support Technician – DLCAN – NavitsPartners

Title of the Job: End User Support Technician – DLCAN

Location: Victoria, BC

Job Description: End User Support TechnicianResponsibilities:

• Manage support requests from users through phone and email in a professional manner.

• Document user information and details of their issues.

• Prioritize and coordinate support requests, escalating as needed.

• Track and document all steps in the support and resolution process.

• Utilize online resources to aid in problem resolution.

Must have knowledge and experience:

• Expertise in Dell and VMware products.

• Experience in incident response.

• Security background.

• Ability to travel to client locations on short notice.

Company Name: NavitsPartners

Salary:

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