Accommodations Concierge – CFB Esquimalt – Commissionaires

Title of the Job: Accommodations Concierge – CFB Esquimalt

Location: Esquimalt, BC

Job Description: Join Commissionaires!
Our focus is on our customers and our team members. As Canada’s only not-for-profit security company, over 90% of our revenues go directly back to our team members in wages, health & dental benefits, RRSP contributions, employee recognition programs, and more.We play a critical role in protecting the safety and security of Canadians. Our diverse workforce welcomes the application of all qualified candidates, without regard to race, colour, religion, sex, marital/family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation to apply.Make a difference!Title: Barrack ConciergeLocation: CFB Esquimalt – AccommodationsPosition Status: UnionReports to: Barrack Concierge SupervisorWage: $23.22 per hour plus 2.5% RRSP contribution by employerPosition Summary
The Barrack (Accommodations) Concierge is responsible for enhancing the lodging experience for military members who are staying in base accommodations. This role involves coordinating accommodations, ensuring the upkeep of lodging facilities, and providing excellent customer service. The concierge serves as the primary point of contact for military members, addressing inquiries, resolving issues, and facilitating a smooth and comfortable stay.Job Responsibilities

• Provide superior customer service to clients
• Read and understand Maritime Pacific Single Quarter’s Regulations
• Act as building Fire Warden
• Complete check-in and check-out of clients
• Complete rounds of building
• Complete damage reports
• Submit work orders with Real Property Operations
• Maintain key control
• Maintain building safety equipment (first aid kits, eye wash stations, emergency showers, earthquake survival kits)
• Prepare linen exchanges
• Room Cleaning
• Report to Base Accommodation Officer regarding needs for linen, furniture, supplies, etc.
• Use Microsoft Office suite of software including: MS Outlook, MS Excel, MS Work, MS Access, MS PowerPoint
• Extensively use Base Accommodation software (MS Access and QuickQuarters)
• Use POS equipment to process debit/credit payments
• Liaise with outside agencies such as Preventative Medicine, Real Property Operations, DND Fire Services, and other units to ensure reservations needs are understood
• Execute emergency procedures (fire, active shooter, earthquake, building evacuations, etc.)

Qualifications and Experience

• Must be legally entitled to work in Canada and obtain a Level II (Secret) security clearance
• Ability to work in a range of weather conditions throughout shift
• Comfortable standing and sitting long periods of time
• Be an intermediate computer user
• Fluent in the English language – written, verbal and reading skills
• Have a positive attitude with a professional demeanour
• Have excellent attention to complete incident report writing
• Have excellent problem-solving skills
• Comfortable handling emergencies in a calm manner – training & support will be provided
• Ability to work independently and make sound decisions in varying situations

Benefits and Perks:

• Free and paid training programs
• RRSP contributions by employer
• Group-life Insurance & Long-term Disability
• Extended Health & Dental coverage
• BC Transit ProPass (15% off monthly bus pass)
• National Bursary and Recognition programs
• Free uniform and dry-cleaning reimbursement
• Referral bonuses

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Company Name: Commissionaires

Salary: $23.22 per hour

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