Security Officer – Ontario Lottery and Gaming

Title of the Job: Security Officer

Location: Toronto, ON

Job Description: Range: 45,600.00 – 68,400.00 CADJob Description:Security OfficerGAME ON – OLG needs youWe’ve said GAME ON, and we mean it – OLG is rapidly transforming its organization to better serve Ontarians by delivering great gaming experiences through our digital, retail lottery, and land-based gaming channels. Over the course of fiscal 2022-23, OLG delivered a record $2.5 billion in net profit to the Province of Ontario. OLG is now expanding our horizons even further, with a new strategic direction, to become a world class gaming entertainment leader with a globally admired digital platform.We are ready to take this game to the next level and need a passionate Security Officer to conduct front-line security and safety services with excellent customer service to protect employees, facilities, assets, and visitors to OLG corporate centers.YOUR ROLE IN THE GAMEReporting to the Manager Corporate Security, you will be empowered to:Patrols OLG space identifying irregularities, security issues, equipment deficiencies and safety hazards to ensure consistent safety of OLG employees and facilities; Prevent losses and damage through proactive patrols, investigating and reporting irregularities, informing violators of policy and procedures, issuing warnings and or trespass notices; Screens unauthorized persons and may be required to escort offenders and trespassers from OLG properties or perform lawfully arrests of individuals as per the Criminal Code of Canada and or the Trespass to Property Act.Work with Corporate Facilities Management to identify and address safety hazards, building property issues and facility issuesConduct weekend, statutory holidays and afterhours patrols and alarm response at other OLG locations within the GTA (as required).Manage, control, and monitor visitor and employee access by utilizing strict access control principles and technology.Program access cards or visitor tags to employees, contractors, consultants, and guests based on requirement, job function and service request; Conduct routine audits of access privileges ensuring individuals are provided the correct access, time zone and activity while deactivating access cards based on defined procedures.Review and monitor CCTV platforms, documenting and investigating irregularities and retaining video if required for further investigation purposes.Detect, investigate, and respond to possible breaches of security, criminal code violations, fire and safety hazards, unauthorized entry, theft, and malfunction or interruption of utilities, systems, or equipment.Create reports of daily activities and irregularities; maintain daily logs and a duty book; Conduct investigations, detailing information including witness and or suspect statements and preservation of evidence to ensure security/safety investigations and issues are promptly addressed.Ability to communicate effectively and to make sound decisions in all situations.Perform Chief Fire Warden duties and ensure evacuation teams are coordinated and prepared in the event of an incident; Ensure emergency plans are available, issued to the evacuation team and posted in the designated locations; Participate and coordinate mandatory evacuation drills, meetings, testing and follow up activities.Provide primary response to emergency and non-emergency situations and to ensure all security and safety concerns are addressed and managed; Manage physical threats against OLG property and personnel and respond to requests for assistance from other business units; Utilize the public address system to alert employees of emergencies occurring on or near property that may impact operations I.e., lockdown notice; Informs proper authorities in the event of a security, life safety emergency and activates alarms as required.Render First Aid and CPR including the use of an automated external defibrillator, Oxygen administration and the deployment of symptom relief medication (if required) in accordance with the OLG Emergency Medical Response program.Conduct security audits and assessments providing advice to enhance physical security or identify irregularities within policy and procedure.Coordinate, oversee and confirm the collection and destruction of confidential and business sensitive material to ensure proper disposal of sensitive information.Assist the Security Manager in the development of site-specific policies and procedures to provide and enhance Security at OLG locations.Conduct cross-monitor activities via CCTV and Access Control for OLG locations to maintain security and safety as required.Conduct escorts of trades, visitor or other individuals authorized to be on OLG space.Conduct verification of major ticket winners using the appropriate system; Assist customers in initiating claim forms completion and providing general information to customers; Provide oversight for the various daily and evening draws utilizing CCTV.Provide superior customer service to all employees, guests, and visitors to OLG properties answering questions, responding to requests, and investigating complaints and/or property related incidents.Responsible for issuing, tracking, and maintaining a strict key control program identifying spares, issued, damaged, and destroyed.Perform back-up shipping and receiving duties as required.Comply with all applicable requirements within the AGCO standards and OLG directives.This position requires the ability to work all scheduled shifts including rotating shifts, day and nights shifts, weekends, and holidays.WHAT YOU NEED TO PLAYWork Experience: Minimum 1 year of experience in a Security Officer role in a Corporate or Office environment.Education: University or College Degree/Diploma in Law or Security Administration or related field is preferred. Current certification in Standard First Aid, Accredited training in de-escalation techniques and use of force requirements including handcuffing. Familiar with security technology including access control, CCTV, and incident management systems.Critical Skills: Interpersonal skills. Excellent written and oral communication skills. Detail oriented with sound problem solving skills. Ability to work in various conditionsStrategic Thinker: strong strategic and critical thinker with ability to delve into unique challenges and find creative solutionsCollaboration & Fun: inclusive and collaborative work style while creating fun and excitement in our workIntegrity and Trust: do what’s right and operate with transparency and opennessLicenses, Registrations, Certificates:AGCO Category 2 Gaming Assistant Registration (Initiated at offer stage – employment is conditional upon obtaining and maintaining this license)PERKS OF JOINING OUR TEAMPart of a Bigger Picture: socially responsible company that gives back all its profits to the province and people of OntarioFlexible Work Environment: to help balance both work and lifeYou Matter: family friendly work practices and hybrid workFreedom to Innovate: supports new and better ways to be successfulBe your Authentic Self: environment that values diversity as a source of strengthLearning Galore: 24-7 access to robust online learning programsPublic Service Pension Plan: participate in a major defined benefit pension plan sponsored by the Government of OntarioVariable Pay Program: performance-based incentives to share in our success (Permanent OLG Employees Only)Learn about OLG – GAME ON!OLG’s purpose is to contribute to a better Ontario by delivering great entertainment experiences for our customers. We are a multi-billion-dollar organization with a wide array of business lines including, lottery, land-based casinos, digital lottery and casino, horseracing, and charitable gaming. OLG is amidst a massive transformation focusing on being customer obsessed and bringing our digital business to a whole new level.The key to our success is our people. Our culture will be grounded in true, positive partnerships that embrace trust, clarity, and openness in all that we do. We are supporting and empowering employees and teams across the organization through greater accountability, leadership development and growth opportunities. OLG is embracing more flexible work options and family friendly work practices including hybrid work.Equity, diversity, and inclusion are essential elements of our culture and cornerstones of the Five Truths that OLGers Live by. At OLG, our employees have the space to be themselves and use their perspectives and skills to benefit the people and the Province of Ontario.While we are re-shaping and growing our business, we are unwavering when it comes to living our purpose, and ensuring our business delivers meaningful benefits for the people of Ontario. OLG’s net profits are reinvested back into the province, contributing to the quality of life for Ontarians.To learn more about OLG go to our website atWe look forward to hearing from you, interested applicants please apply online by October 11, 2024.OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at if you require accommodation at any time throughout the hire process.We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.Personal information is collected by the Ontario Lottery & Gaming Corporation (OLG) and/or its third party service provider(s) under the authority of the Ontario Lottery and Gaming Corporation Act, 1999, SO 1999, c 12, Sch L and the Employment Standards Act, 2000, S.O. 2000, c. 41 (as amended) and will be used for the purpose of determining qualifications for employment with OLG and for recruitment modernization initiatives. The information will be managed in accordance with all applicable laws, OLG’s Protection of Privacy Policy (the Policy) and related policies and procedures. For any questions about this collection, please contact , 800-70 Foster Drive, Sault Ste. Marie, ON, P6A 6V2.

Company Name: Ontario Lottery and Gaming

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