Manager, Research and Graduate Communications – Concordia University

Title of the Job: Manager, Research and Graduate Communications

Location: Quebec City, QC

Job Description: Position Number: 50020111 / C5692
Department: Administrative Services
Campus: Sir George Williams (Downtown)Union/Association/HR Policy: HR POLICIESPosting deadline: October 30, 2024Recognized as Canada’s top university under the age of 50, and one of Montreal’s top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural environment.Be part of a community that addresses society’s big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.NOTE: This posting represents a three (3) year full-time contract.SCOPE
Reporting to the Chief Communications Officer, the incumbent manages a portfolio of communications projects and leads a team that is responsible for supporting Concordia’s graduate enrolment goals, enhancing Concordia’s research reputation and enhancing the student experience through developing, implementing and project managing communications strategies and initiatives targeting Concordia’s graduate and research communities.PRIMARY RESPONSIBILITIES

• Build relationships, meet, advise and consult on a regular basis with clients, key decision-makers, stakeholders and subject matter experts; suggest ways to reach goals and intended target markets via communications strategies and tactics.
• Develop and coordinate the implementation of communications plans, strategic briefs and critical paths in support of graduate research/student initiatives, projects and goals in consultation with key stakeholders.
• Develop and coordinate the production, and supervise the creation of plans, materials and digital content, including but not limited to print, e-newsletters, videos, social media and digital content (website/AEM, Student Hub and Concordia app) in consultation with University stakeholders.
• Oversee project timelines and production schedules. Tasks include but are not limited to writing, editing and proofreading in English and French, fact-checking, interviewing, reviewing, researching info, liaising with colleagues, and coordinating projects.
• Oversee the creation of content/write copy in English and in French for a variety of media, platforms, materials and audiences, positioning Concordia in a positive light while ensuring all content meets brand guidelines, communications best practices and is in line with Concordia’s priorities and strategic directions.
• Provide strategic counsel in cross-collaborative projects targeting students. Represent University Communication Services on cross-functional teams, attend planning and strategy meetings, participate in the development and execution of cross-collaborative and complex projects.
• Hire, train, schedule, assign work, monitor, evaluate, and motivate unit personnel.
• Develop measures for evaluating the effectiveness of communications strategies and tactics. Use existing data to inform communications strategies. Conduct competitive and comparative analysis, develop benchmarks, and identify best communications practices.
• Perform other duties as required by the Director, Student Communications.

QUALIFICATIONS

• Bachelor’s Degree with four to seven years of relevant experience, with at least two years’ experience supervising staff
• Proven experience in managing staff and working with senior-level decision-makers
• Very good knowledge (Level 5) of spoken and written English and good knowledge (Level 4) of written and spoken French: Able to and write fluently and persuasively on sensitive and complex topics, able to give and understand descriptions that may involve complicated details, able to support opinions
• Very good knowledge (Advanced Level) of Microsoft Office products (Word, Excel, Powerpoint, Planner)
• Intermediate experience with collaboration tools & platforms (e.g. Teams, Sharepoint, Google Drive)
• Superior organizational and project management skills with track record for meeting tight deadlines, providing proactive responses, and performing well under pressure (calm demeanor) and juggle competing and shifting priorities; ability to prioritize and plan effectively
• Excellent problem-solving skills; solution-oriented with a developed sense of innovation and creativity
• Possess a deep understanding of student information needs and how communication activities can be leveraged to influence student decision making
• Experience working in a fast-paced, high-pressure environment with large volumes output expectations
• Proven track record of success in conceptualizing, developing and implementing sophisticated and differentiated marketing and communication strategies
• Full understanding of social media platforms
• Demonstrated leadership, initiative and confidence
• Demonstrated advanced skills in writing, copywriting, editing, and proofreading
• Keen attention to detail
• Flexibility as well as the ability to manage ambiguity
• Ability to work independently and collaboratively within a team environment
• Advanced interpersonal skills: composure, diplomacy, patience, sensitivity political tact and good judgment
• Experience in UX (user experience, data analytics and SEO, an asset.
• Presentation skills, an asset.
• Familiarity/knowledge of the Quebec and Canadian higher educational environment, graduate student culture, university research culture and higher education academic regulations policies and procedures, considered an asset.
• Ability to work outside normal working hours when required.

Due to the volume of applications, only selected candidates will be contacted by our Talent Team.Concordia University is an English-language institution of higher learning at which the primary language of instruction and research is English. Since this position supports academic and administrative functions of the university, proficiency in English and French, as indicated, is required.IMPORTANT: The language and computer skills of short-listed candidates will be tested.Territorial Acknowledgement
Concordia University is located on unceded Indigenous lands. The Kanien’kehá:ka Nation is recognized as the custodians of the lands and waters on which we gather today. Tiohtià:ke/Montreal is historically known as a gathering place for many First Nations. Today, it is home to a diverse population of Indigenous and other peoples. We respect the continued connections with the past, present and future in our ongoing relationships with Indigenous and other peoples within the Montreal community.Employment Equity
Concordia University is strongly committed to employment equity within its community, and to recruiting a diverse faculty and staff. The University encourages applications from all qualified candidates, including women, members of visible minorities, Indigenous persons, members of sexual minorities, persons with disabilities, and others who may contribute to diversification; candidates are invited to self-identify in their applications. As part of your application, you will be asked to complete a diversity survey. This information is voluntary and any information collected for this purpose is confidential and cannot be accessed by search committees or human resources employees. Results will be aggregated and used to help Concordia achieve its goal to see all members of our community not only reflected, but welcomed, included and supported in their efforts to contribute to all areas of university life.Accessibility
Concordia desires to increase diversity among its community members and we strive to make our recruitment processes as accessible as possible and provide accommodations as required for applicants. If you are contacted for an interview and anticipate needing accommodations during the process, please contact, in confidence, [email protected]Immigration Status
All qualified candidates are encouraged to apply; however, Canadian and Permanent Residents will be given priority. To comply with the Government of Canada’s reporting requirements, the University is obliged to gather information about applicants’ status as either Permanent Residents of Canada or Canadian citizens.

Company Name: Concordia University

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