Windows Infra Analyst – VDart Inc

Title of the Job: Windows Infra Analyst

Location: Calgary, AB

Job Description: Role: Windows Infra AnalystLocation: Calgary, ABMode: ContractThe Windows Infrastructure Analyst works with other teams to deliver, maintain and support internal/external applications and services which utilize the Microsoft Platform.Job Description:Supporting the Microsoft environment through standard ITSM Processes. Actively engaging on Service Requests/Incident/Changes/Problems that are escalated to the team in ServiceNow.Providing after hours, 24X7 Support via an on-call rotation.Managing Microsoft Windows server resources (i.e. CPU, Mem, Storage); Creation and deletion of VM snapshots; Operating System Patching Upgrades/Lifecycle. (Versions 2003 to 2022; physical and virtual environments).Creating and maintaining support documentation.Provides input based on technical expertise and has a strong understanding of industry best practices, keeping up with technology changes through ongoing self study.Excellent verbal and written communication skills to effectively interact with end users, team members, other groups and vendors.Keen interest and understanding of Security and Cyber Security concepts, and how they pertain to the Microsoft landscape.Supporting Tier 1 and Tier 2 level teams; providing training and knowledge transfer to help better support Microsoft solutions.Participating in delivery of enterprise wide projects which require Microsoft foundations (i.e. Active Directory, ADFS, SSO, etc.)Working with 3rd parties and vendors to implement integration with Microsoft technologies.Provide support/expertise to Client’s internal customers as required.Strong skills in application troubleshooting/support, and an ability to stay calm under pressure. Serving as escalation resource and representing the team on large scale and sometimes complex application issues.Undertake a primary focus, with proficient knowledge and capabilities in the following technologies:Account and Access Management Group Management, GPO, Multifactor Authentication (MFA, and Identity Management (IDM).Active Directory, DNS, DHCP (Men & Mice), Certificate Services (PKI, Venafi).Azure Automation, Federation Services, Application Proxy.Microsoft Office 365, Exchange, Outlook, Calendars, Teams, SharePoint,.SCCM/Intune/Bitlocker Patching, Automation and Endpoint Management.Windows OS operational standards and best practicesMicrosoft technology application and servicesMicrosoft technology services strategy and roadmap development.Incident MTTRService request MTTFAnnual software maintenance cost reduction through consolidation, lifecycle and optimizationAutomation EMTE (equivalent manual test effort)

Company Name: VDart Inc

Salary:

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