Holistic Case Manager – Native Child and Family Services of Toronto

Title of the Job: Holistic Case Manager

Location: Toronto, ON

Job Description: Hours: 35 hrs/wk.Range: $54,808-$79,460Location: 30 College St., Toronto (Hybrid Model)Classification: FT RegularSummary:Native Child and Family Services of Toronto strives to provide a life of quality, well-being, caring and healing for our children and families in the Toronto Native Community. We do this by creating a service model that is culture-based and respects the values of Native people, the extended family, and the right to self-determination and through the integration of holistic, culturally based prevention services that are child centered, family focused, and community driven.At Native Child, we are guided by our purpose: Honoring Our Roots, Embracing Our Future. We are inspired to be and do our best, recognizing the profound impact we have on our communities, our people, and our shared heritage. Our commitment to preserving and celebrating Indigenous culture drives us to be a leading force in our region. Here, you are welcomed into an inclusive and supportive environment that values each individual’s contributions and fosters collective success.Primary Responsibilities:Under the direction of the Supervisor of Holistic Healing Team 5, the Holistic Case Manager will:

• Work alongside coworkers, including Child and Family Wellbeing workers to ensure that caregivers and families are provided with required support.
• Be knowledgeable about child welfare practices and relevant legislation to assist families in understanding their responsibilities and rights.
• Deliver all services with care and kindness; maintaining professionalism consistent with NCFST’s established standards, policies and procedures.
• Maintain good working relationships with community partners.
• Conduct holistic assessments and co-create goals/objectives with community members; identify appropriate resources (external and internal to NCFST) to meet needs.
• Complete referrals to other services.
• Provide ongoing support and advocacy to ensure quality of service to community members through collaboration with all service providers (in accordance with current privacy legislation).
• Duty Response will be required 1-2 days per week, as needed. This requires the successful candidate to be in person at 30 College to respond to walk-ins, and those needing immediate support.
• Provide supportive counselling and practical supports as required. This may include home visits, community visits or accompaniments to other organizations in addition to visits that take place in office.
• Gather collateral information and work with other service providers (internal and external to NCFST) in accordance with privacy legislation.
• Attend and/or facilitate circles to coordinate care between service providers.
• Complete all required documentation including ongoing record of service (casenotes), statistical reporting and input into NCFST’s computerized case management system.
• Identify and refer cases to the appropriate resources and supports.
• Work in a safe manner in accordance with the Society’s Health and Safety Policies and Procedures and all relevant legislation
• Must be comfortable using Microsoft software including Outlook and Teams.
• Communicates effectively both orally and written.
• Other duties as required.

QUALIFICATIONS, KNOWLEDGE, AND SKILLS:

• Must have experience working with Indigenous communities; preference will be given to those who identify with an Indigenous community
• Post Secondary education or training in a relevant field and experience working with Indigenous Peoples
• Desire to learn and apply Indigenous ways of knowing and being with clinical skills typically gained through post-secondary education.
• Pass a vulnerable sector police records check
• Knowledge and awareness of the diverse urban Indigenous population in Tkaronto
• Understanding of First Nation, Metis and Inuit community-based work.
• Team skills to work collaboratively with others
• Effective counselling and crisis support skills
• Excellent communication skills, both oral and written
• Time management, organizational and coordination skills
• Understanding of Native Child and Family Services of Toronto Mission and values
• Understanding of CYFSA and other legislation related to child welfare
• Understanding of workplace Health and Safety practices and understanding of an employee’s responsibility under current legislation
• Ability to work effectively with all levels of staff, to maintain effective communication and working relationships, demonstrating strong interpersonal skills, tact, sensitivity and build strong internal relationships

To apply, please provide:

• Cover letter outlining how you how meet the qualifications of the role.
• Current resume and include three work related references.
• We are an Equal Opportunity Employer. We encourage applications from all qualified individuals, including those from Indigenous backgrounds.
• In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, NCFST will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required. If you require accommodation during the interview process, please contact Human Resources at

.About Native Child and Family Services of Toronto:Native Child and Family Services of Toronto strives to provide a life of quality, well-being, caring and healing for our children and families in the Toronto Indigenous Community. We do this by creating a service model that is culture-based and respects the values of Native people, the extended family, and the right to self-determination and through the integration of holistic, culturally based prevention services that are child centred, family focused, and community driven.

Company Name: Native Child and Family Services of Toronto

Salary: $54808 – 79460 per year

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