Barista – Paradies Lagardère Travel Retail

Title of the Job: Barista

Location: Vancouver, BC

Job Description: Description :All Paradies Lagardère positions, including the Barista, require that you embody a positive company image by providing courteous,
friendly, and efficient service with a smile to customers and team members. You must embrace our family culture by following
our core values, TRIFIC (Trust, Respect, Integrity, First-Class, Innovation, Commitment), recognize and satisfy all restaurant guests
as well as be accountable to the Company and Restaurant Managers.
The following are intended as basic requirements. Success will come to the individual who can expand upon these job
requirements and truly provide a memorable experience. These requirements/functions may change throughout their
employment.

• Must have a passion for the guest!
• Must say “Yes”, “Please”, and “Thank You”!
• Must smile often!
• Exceed First Class Service standards and behavior with guests, business partners, and peers.
• Maintain a professional company image by adhering to all grooming and uniform guidelines, including

slip resistant shoes.

• Warmly greets, acknowledges, and takes guests drink and food order within 30 seconds of them entering the

concept.

• Operate coffee making equipment. Dismantling and cleaning machinery, as needed.
• Prepare and present beverages according to established recipe and presentation standards.
• Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale

system.

• Handles money, processes credit and debit card, makes change, while complying with the company’s Cash

Handling and Loss Prevention Standard Operating Procedures.

• Knowledgeable and enthusiastic about the restaurant’s menu and products.

• Ensure guest satisfaction and work to resolve any guest issues or concerns enlisting the assistance of a Manager, if

necessary, immediately.

• Respond to guest inquiries and requests in a timely, friendly, and efficient manner.
• Assist with new team member training by positively reinforcing successful performance and helping as needed.
• Support other areas of the restaurant as requested, such as seating customers, answering telephones, stock work,

cleanup, and documentation.

• Maintain a clean organized work environment that is free of safety hazards including trash, sweeping, mopping,

and dishes.

• Receive positive Secret Shopper scores.
• Ask correct SMG related questions for positive comments.
• Be compliant with all local, state, federal laws and regulation including those relating to food safety.
• Other duties as assigned.

EDUCATION, EXPERIENCE, CERTIFICATIONS:

• High School diploma or GED is required.
• Food and Beverage experience is preferred but not required.
• Customer service focused and solution oriented.
• Ability to take direction and collaborate in a team environment.
• Ability to work in a high energy and demanding environment.
• Knowledge of math to figure cost, make change, and cash handling procedures.
• Effective communication skills and the ability to work independently as well as with other team members.
• Able to work unsupervised for extensive periods, and to demonstrate good judgment when dealing with

customers and peers.

• SERV Safe Certification or equivalent, preferred.

POSITION QUALIFICATIONS:

• Ability to work various shifts in a 7/365 team-oriented environment.
• Excellent customer service skills and an ability to communicate effectively, in English.
• Strong self-motivation, leadership, and organizational skills.
• Positive interpersonal skills.
• Self-starter able to prioritize and handle various tasks simultaneously.
• Ability to adapt to changing priorities and unexpected situations.
• Proficiency required in reading, writing and mathematics, in English.
• Ability to lift a minimum of 25 lbs. perform essential job functions such as standing, bending, reaching, climbing

on a ladder and walking long distances.

• Standing for long periods of time and the ability to work in an environment with varying temperatures.

This position description is merely intended to describe the primary elements of the position. Paradies Lagardère reserves
the right to change the position description and to assign additional duties and responsibilities, as necessary. This position
description does not constitute an employment contract of any kind.

Company Name: Paradies Lagardère Travel Retail

Salary:

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