Events and Sales Specialist – Mount Royal University

Title of the Job: Events and Sales Specialist

Location: Calgary, AB

Job Description: Job TitleEvents and Sales SpecialistRequisition #997113.1Job TypePermanent (for any group)Union or Employee GroupMRSAClassificationSAD07 Administrative Services VIIPosition End Date (if applicable)LocationMRU Main Campus – Calgary, AB T3E 6K6 CA (Primary)PostingAbout MRUFounded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. Today, Mount Royal offers 14 bachelor degrees and 38 majors, along with a wide range of diploma and certificate options. It boasts a diverse community with nearly 16,000 credit students, more than 5,500 non-credit students and about 1,700 employees.As a student-focused undergraduate university built on teaching excellence, Mount Royal is known for its top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. Grounded in community, Mount Royal is a place where faculty, staff and alumni can know each other by name – and where everyone is welcome. Learn more about Mount Royal’s strategic academic direction at .Mount Royal is located in the traditional territories of the Niitsitapi (Blackfoot) and the people of the Treaty 7 region in Southern Alberta, which includes the Siksika, the Piikani, the Kainai, the Tsuut’ina, and the Iyarhe Nakoda. The City of Calgary is also home to the Métis Nation.Mount Royal is committed to removing barriers and fostering the inclusion of voices that have been historically underrepresented or discouraged in our society. In support of our belief that diversity in our faculty and staff enriches the work, learning and research experiences for the entire campus community, we strongly encourage members of the designated groups (women, Indigenous Peoples, persons with disabilities, members of visible minorities, and diverse sexual orientation and gender identities) to apply and self-identify.About Conference and Event ServicesConference and Event Services supports the University’s objectives by operating the Mount Royal University theatre and event spaces including the Bella Concert Hall, the Leacock Theatre and the Wright Theatre at the Mount Royal University. The theatres are operated as a revenue-generating community resource and are a strategic asset to the University.Mount Royal University’s Box Office is responsible for regular box office sales duties in Mount Royal University Theatres and the Taylor Centre for the Performing Arts performance venues and will always provide superior customer service assistance to all theatre rental clients and event patrons.About the RoleAre you a passionate event and conference professional with a strong desire to create and deliver exceptional experiences for clients and guests? Mount Royal University has an exciting opportunity for an Event & Sales Specialist within our Event, Theatre & Hospitality Services department.Reporting to the Director, the Event & Sales Specialist takes a leading role in the sales, development, coordination, and execution of meetings, conferences, weddings, and various special events at the Mount Royal Conference and Event Centre.Key responsibilities include managing comprehensive event logistics, such as preparing estimates, contracts, and billing; liaising with clients and internal support services; and planning and monitoring budgets. On event day, the Event & Sales Specialist ensures seamless presentation to bring the client’s vision to life. Additionally, the Specialist will work with clients to develop attendee registration websites using event registration applications and assist in coordinating virtual and hybrid event technologies.Given the dynamic nature of this position, a flexible schedule is essential to meet business requirements and ensure successful event delivery.ResponsibilitiesClient Service and Experience

• Respond as department lead in event, conference and performance leads via telephone, email and in-person.
• Market the use of Mount Royal venues and services offered by ETHS and share marketing materials via the web and hard copies by mail.
• Liaise, promote and advise clients about Event and Conference Services and provide site tours and event consultation.
• Act as the key point of contact for client requirements with ongoing consultation regarding services required prior to the event.
• Guidance and preparation of all event related logistics.
• Consult with clients in developing attendee registration websites using event registration applications.
• Post-event review with clients and securing future bookings as part of the sales process.

Event Coordination and Administrative Responsibilities

• Prepare quotes for clients and determine pricing based on existing pricing structure.
• Create contracts for confirmed clients, obtain appropriate approval and distribute accordingly.
• Prepare pre and post-event invoices, obtain appropriate approval and distribute as required.
• Create and maintain electronic files related to client bookings.
• Collect post-event feedback. Share positive feedback with team members and create solutions for negative feedback.
• Operation of applicable department software for client bookings as required.
• Create floor plan diagrams for all clients using departmental software.
• Maintain all relative event information in the shared software applications.
• Develop relationships with and coordinate with Mount Royal University internal service providers as required.
• Confirm insurance coverage and coordinate purchase of insurance certificate if required.
• Assists with coordination and support to virtual and hybrid events as required.
• Provides on-site support to ensure services are precise and as requested as part of event-day responsibilities
• Schedule event support staffing based on event requirements.

Sales and Promotion

• Promote the use of Mount Royal University venues and services for events.
• Contribute to sales & marketing strategies for the Event and Theatre Services area and specific event segment promotion.
• Support the development of appropriate advertising copy, brochures and e-marketing campaigns.
• Completes sales calls for existing clients to maintain relationships and to secure high demand booking dates
• Develop and maintain industry related relationships with a focus on business growth and cross-promotion opportunities.
• Represent Mount Royal University at industry association meetings, tradeshows and events as required.

On-Site Event Coordination

• Act as the key point of contact for the client and/or event organizer on site.
• Ensure that client requests are executed accurately and that over-expenditure does not occur without client consent.
• Responsible for the delivery of event logistics related to: technical requirements, food and beverage, bar services, audio-visual, parking, etc.
• Service digital events as a conduit to contracted virtual event specialists.
• Ensure that on-site support services are precise, accurate and meet all client requirements.
• Work flexible hours to accommodate client and event requirements.

Qualifications

• Three or four-year Bachelors Degree or industry related Diploma and commensurate experience
• Three to five years of experience in an event or hospitality-focused environment
• A minimum of three years of experience with planning and managing diverse events & conferences
• Exceptional customer service and communication skills (written and verbal)
• Experience in organizing detailed and diverse administrative tasks in an office environment
• Proven success in operating within a client focused, sales culture in a results-oriented environment
• Highly motivated, creative and solutions focused
• Reliable and adaptable with the ability to work a flexible schedule
• Demonstrated results in sales and business development is essential
• Experience with event registration applications and virtual & hybrid events
• Advanced computer skills in MS Office and Google applications

What We OfferTalented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions.At Mount Royal University, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. Mount Royal University offers a competitive total compensation package including health and dental benefits, pension, health and personal spending accounts, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre.Our campus offers the convenience of a medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, fitness classes, climbing, aquatics, sports and certifications for students, employees and the public.Salary: $55,982 – $70,841 per annumClosing Date: October 22, 2024A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Document Title].pdf (ex. Smith, 999999, CV.pdf).If you require accommodation to participate in the recruitment process, please notify [email protected] and we will work together on your accommodation request.We thank all applicants for their interest. Only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page. We encourage all qualified candidates to apply; however, Canadian citizens, permanent residents and others currently legally eligible to work in Canada will be given priority. Recent Mount Royal graduates who are foreign nationals may be eligible to work on campus. For more information, please refer to the Citizenship and Immigration Canada website under Post-Graduation Employment at http://www.cic.gc.ca/english/study/index.asp.

Company Name: Mount Royal University

Salary: $55982 – 70841 per year

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