APS Business Service – Analyst – emergiTEL

Title of the Job: APS Business Service – Analyst

Location: Montreal, QC

Job Description: Job description:The IT Business services support analyst is responsible and accountable for managing, follow up and governance of the project activities allocated until closure. Such tasks include coordination with multiple application support teams, infra teams, development teams and other project teams across various location. Schedule calls, create action tasks, ensure the meeting notes are taken and shared post the meeting, follow up with the action owner and get an action plan with ETA. Reporting of current view and forecasted view of the projects. Send a weekly report on the project tasks and the follow up actions. Ability to create reports in excel and power BI and share the reports to Manager on weekly basis. Good knowledge on ITIL concepts and should be able to contribute to the Service management tasks like Incident management, Change management and Problem management.

• Ability to deploy and configure Dynatrace and create dashboards using Dynatrace.

Required :

• Minimum 7-10 years of IT support / Data analysis experience, having worked in project mode.
• Have experience in application analysis/environmental support.
• Minimum 2-3 years with Dynatrace:
• Support
• Configuration
• Deployment
• Access
• Hand-On Experience with Dynatrace:
• Create Dashboards
• Monitoring
• Automation
• Worked Linux/Unix environment
• Experience in high-level presentation/communication to present the vulnerability incident / access management report
• Advantages:
• Working in the financial field
• ITIL++ certifications
• Knowledge with Power BI
• Bilingual or Anglo”>Required :
• Minimum 7-10 years of IT support / Data analysis experience, having worked in project mode.
• Have experience in application analysis/environmental support.
• Minimum 2-3 years with Dynatrace:
• Support
• Configuration
• Deployment
• Access
• Hand-On Experience with Dynatrace:
• Create Dashboards
• Monitoring
• Automation
• Worked Linux/Unix environment
• Experience in high-level presentation/communication to present the vulnerability incident / access management report

Advantages:

• Working in the financial field
• ITIL++ certifications
• Knowledge with Power BI
• Bilingual (French/English)

Company Name: emergiTEL

Salary:

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