Partner Network Coordinator – LEAP Legal Software

Title of the Job: Partner Network Coordinator

Location: Toronto, ON

Job Description: LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll find yourself in good company here.POSITION PURPOSE / OBJECTIVEThe role of the Partner Network Coordinator is to support the day-to-day operations of the Partner Network, including project managing implementations, certifying consultants, bookkeepers and IT partners, and maintaining quality standards to ensure world class implementations. This role will report to Client Delivery Director.IDEAL CANDIDATEHas experience working in Software as a Service and/or the legal sector. Demonstrates strong communication and people skills with the ability to build and maintain relationships with external partners. Is comfortable with conflict management and can handle complaints by professionally dealing with issues.WHAT YOU’LL DO

• Managing the day to day relationship between LEAP and our LEAP Certified Independent Consultants (CICs)
• Train and assist all external consultants with managing their implementation projects
• Onboard and certify new CICs
• Conduct assessments for all internal staff requiring LEAP Certification
• Ensure that all external consultants meet implementation quality standards
• Monitor admin quality of external consultants
• Provide ongoing and ad-hoc training to CICs when required, including producing and maintaining training videos
• Visiting clients for reimplementation or additional training following failed implementations
• Act on feedback from Partner Network Director and other areas of the business with regards to CICs performance.
• Offer support to SME Implementation Coordinators & CICs on larger implementations
• Revising Partner Network processes to improve client & consultant experience
• Maintain LEAP Partner Network (LPN) documentation, policies and procedures (for both LEAP staff and CICs)
• Preparation of resource and training materials.

WHAT YOU’LL BRING (SKILLS REQUIRED)

• Demonstrated organisational and time management skills, as well as the ability to meet deadlines
• Excellent communication skills and an ability to listen, understand and recommend solutions within the scope of the software and Partner Network role
• Experience in Bookkeeping and / or accounting
• Demonstrated ability to work under pressure and be flexible and adaptable in a changing environment
• Ability to work both autonomously and within a team environment
• Self-motivated to innovate within the job and look for new opportunities both within the team and the Partner Network
• Experience in a client-facing role
• Knowledge of the LEAP product would be considered a benefit, although not essential

What you’ll get

• Competitive Insurance Benefits, RRSP matching Plan, and generous Vacation Time.
• Hybrid, flexible working model.
• Excellent and collaborative working environment.
• A fantastic culture – open communication, and transparency through practical and quarterly strategic briefings.
• Employee Share Scheme

Life at LEAP
LEAP is all about impact, growth and ownership. We’re united by a genuine passion for what we do, enriched by the care we show to our customers and each other and driven by the difference we can make together.LEAPster culture is about prioritizing and celebrating the incredible humans behind our market-leading technology. Think performance-driven remuneration incentives, flexible hybrid work, a world-leading Parenting Policy, regular social events, free gym membership, and more.We strongly believe that personal development and career progression are at the heart of a healthy, high-performing culture. We’re committed to empowering LEAPsters with resources, ongoing support, and more than 20 defined career pathways to explore. With us, your career will grow as you do, with opportunities to step into new roles, explore new departments, and even work abroad.More you should know

Company Name: LEAP Legal Software

Salary:

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