Bilingual Member Experience Advisor – GoodLife Fitness

Title of the Job: Bilingual Member Experience Advisor

Location: Toronto, ON

Job Description: About canfitprocanfitpro is the largest provider of education in the Canadian fitness industry. Founded in 1993 as a voice for all fitness professionals, canfitpro delivers accessible, quality education, certifications, conferences, trade shows, and membership services. canfitpro’s over 24,000 members include some of the world’s best fitness professionals, health club operators, industry suppliers, and fitness consumers.Our Passion is our purpose – to inspire healthy living through fitness education.OverviewThis position will provide excellent service experience and guidance to canfitpro’s members and contact network through inbound and outbound sales and education. The successful candidate will sell, educate and service inbound and outbound contacts by phone, email, fax and data processing.Summary of Duties and ResponsibilitiesDetermine member needs, educate and introduce solutionsIdentify and assess customer’s needs to achieve client satisfaction and retentionEnsure delivery of excellent customer service through fast and accurate processing of member inquiries, while effectively managing large volumes of incoming callsGenerate sales from inbound and outbound calls and offer up-sell opportunitiesMeet personal/team sales targets and call handling quotaBuild sustainable relations of trust through open and interactive communicationProvide accurate and complete informationHandle complaints, provide appropriate solutions and alternative within the time limits and follow up to ensure resolutionMaintain knowledge of company products, services and events in order to promote course and event registrationsInbound and outbound call centre experience is an assetWho You AreEducationA High School diploma and/or some university or college educationKnowledge, Skills and AbilitiesFrench/English Bilingualism requiredComputer skills including MS Word, MS Excel, MS Outlook, and InternetAbility to multi-task, work independently and as part of a teamSuperior customer service and data entry skillsVerbal communication and building relations skillsDemonstrate a passion for fitnessEntrepreneurial attitude and high degree of self motivation within a driven sales environmentAbility to think creatively and develop effective strategies for generating new businessEffective organizational and time management skillsAbility to provide solutions and make recommendationsEmployment ConditionsThis position is based out of canfitpro Home Office at 225 Select Ave. TorontoMainly weekdays, occasional evenings and weekendsOccasionally work off-site and travel may be required (currently paused due to the pandemic)What’s in it for you?To help lead canfitpro in its vision- we aspire to deliver accessible learning experiences to a global audience, making fitness and mental health a part of personal wellness for everyoneFREE Fitness membership and discounted membership for friends and familyGroup benefits plan designed to meet employees’ basic and life-changing benefits needsFREE Zoom yoga, stretching and meditation sessionsMonthly Diversity, Equity and Inclusion Lunch & Learns to create and support a culture of learning, unlearning and celebrating our differencesYou will receive a paid day off during your birthday month every yearAssociates can apply for a sponsorship to receive funding towards registration of an event that encourages physical fitnessYour career development is supported through free online learning in all areas of our business and a clear learning path will be personalized for your goalscanfitpro provides access to our certifications and continuing education at no costFun and energetic atmosphere to come to every day!Compensation: $19.49 – $27.69Diversity and InclusionCanfitpro is committed to creating a diverse, inclusive and equitable environment to empower and create access and opportunity for all. We welcome applications from people of all underrepresented groups, including (but not limited to) people of any gender, age, or religion, members of the LGBTQIA2+ community, BIPOC and other underrepresented races and nationalities, veterans and anyone who may contribute to the further diversification of Canfitpro.Canfitpro is an equal opportunity employer. Upon request, we will make accommodations available during the recruitment process to applicants with disabilities.

Company Name: GoodLife Fitness

Salary:

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