Application Support Specialist-RQ07914 – emergiTEL

Title of the Job: Application Support Specialist-RQ07914

Location: Toronto, ON

Job Description: DescriptionThis position will support all operational work related to hosting client applications in the shared hosting environment of the Government Services, Shared Utility Service (SUS). They will perform roles such as operations support and queue manager, service request fulfillment lead and configuration management.The Application Support Specialist has expertise in Middleware services and technology such as application hosting services, WebSphere, infrastructure configuration, network services and cloud services. This position will provide support for the larger SUS team in hosting and supporting 200+ Java applications.Operational tasks including incident intake and triage, service request fulfillment, change request assessment and implementation, and general reporting and data analysis.Skillset:

• Experience with middleware application suite such as but not limited to:

o IBM WebSphere Application Server NDM and Libertyo IBM DataPowero Deployment Automation – Urban Code Deploy and Urban Code Velocityo Middleware Monitoring tools e.g. ITCAM, Dynatraceo Cloud technology including OpenShift, Kubernetes and Ansible

• Experience with ITIL Incident Management process

• Experience with ITIL Change Management process

• Experience with Remedy/eSMT or other service management tools

• Experience with reporting tools and data visualization e.g. PowerBI

• Demonstrate strong communication and problem solving skills

• Experience with standard MS office suite

• Demonstrate initiative and responsiveness

Company Name: emergiTEL

Salary:

Apply for the job!