Servicenow Business Analyst – VDart Inc

Title of the Job: Servicenow Business Analyst

Location: Toronto, ON

Job Description: Job Title : Servicenow Business AnalystJob location : Toronto CAN (2 Days onsite)Job Type : ContractWork Experience Must Have

• Experience in driving ServiceNow Integration Projects 2 years
• ServiceNow BSA 5 years
• Confluence/JIRA 3 years
• Agile Delivery 3 years
• ITIL process/ITSM solutions 3 years.

Certifications (MUST):

• Service Now Certifications Certified Systems Administrator (CSA) MUST
• Agile Delivery SAFE Agile 6.0 MUST

Job Description

• Provide support and produce detailed system requirements and technical / functional specifications in
• alignment with standards and frameworks. Work in close partnership with business partners /
• technology / project teams and stakeholders to elicit, analyze, document, communicate and manage
• detailed functional specifications.

Accountabilities:

• Develop effective and efficient solutions by researching/analyzing current state system
• capabilities and defining technology solutions options / recommendations working closely with
• key technology partners (e.g., Solution Architects and Developers)
• Define, document and translate business requirements into detailed functional specifications
• and non-functional specifications.
• Support testing teams in translating requirements and use cases into test conditions and
• expected results for product, performance, user acceptance, and operational acceptance
• testing.
• Support and contribute to project management activities by taking part in the scoping and
• estimating of project efforts, risks identification and mitigation measures recommendation,
• communicating activity status and supplying prompt notification and escalation of possible
• issues/problems to the Project Manager
• Participate in quality management reviews, in particular reviews of the designs, prototypes and
• other requirements work products to ensure they fulfill the requirements.
• Support collaboration with key stakeholders to find solutions, assess impact to existing work
• processes and systems, and how to manage the integration.
• May supply operational / process related analysis and support to various extents.
• Ensure best practices related to the BSA discipline are adhered to and enforced within project
• processes and deliverables.
• Adhere to existing processes/standards including requirements management and project
• management disciplines, well-defined enterprise technology delivery practices and standards,
• and business technology architecture, escalating escalate issues as needed.
• Continuously enhance knowledge/ability in own area and keep current with leading-edge
• technologies trends/developments and develop ability in TD services, applications,
• infrastructure, analytical tools and techniques that can contribute to effective solution
• development/delivery.
• Continuously enhance knowledge of business domains and their products/services
• Support the development of business cases including benefits identification, RFI/RFP and service
• level agreements with vendors/suppliers consistent with technology requirements/guidelines.
• Maintain ongoing communication with all stakeholders throughout the project lifecycle.
• Able to perform BSA tasks effectively while assigned to a single project or multiple concurrent
• projects.
• Prioritize and manage own workload to deliver quality results and meet timelines.
• Support a positive work environment that promotes service to the business, quality, innovation
• and teamwork and ensure timely communication of issues/ points of interest.
• Participate in knowledge transfer within the team and business units.
• Internal
• Coach new or less experienced colleagues and function as a reference for the requirements
• management lifecycle
• Find and recommend opportunities to enhance productivity, effectiveness and operational
• efficiency of the business unit and/or team.
• Additional Information
• Excellent verbal and written communication skills and comfortable working with both Business
• and Technical teams
• Initiative-taker with the ability to multi-task effectively and independently within a demanding
• environment
• Able to gauge the right level of priority and detail and/or effort on any given project.
• Able to adapt quickly to changing priorities.
• Initiative-taking with a proven history of delivering results
• Exhibit effective critical thinking skills with a high degree of diligence.
• Excellent time management and prioritization skills
• Demonstrated ability to follow-up on issues independently and ensure they are resolved
• promptly, escalating when necessary.
• Sound to Advanced knowledge of system analysis process and techniques
• Sound to Advanced knowledge of systems and applications supported by the team including
• system components, functionality, interfaces, data flows, and business rule.
• Advanced knowledge of enterprise technology delivery practices and standards and related
• ability including design, development, testing and project management
• Sound understanding of business supported Performs work on all aspects of the system
• analyst process from end to end.
• Projects are moderate to overly complex and performed under minimal management
• supervision.
• Work may be reviewed by the Manager / Senior Analyst
• Generally, reports to a manager.
• Education: Undergraduate degree or Technical Certificate 5-7 years relevant experience

Company Name: VDart Inc

Salary:

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