Team Lead, Onshore Production

Title of the Job: Team Lead, Onshore Production

Location: Toronto, ON

Job Description: Job Description:Team Lead, Onshore ProductionInterested in exploring something different while applying your existing insurance experience & knowledge? Thinking about joining an industry-leading, global organization for more growth? Then you won’t want to miss this opportunity to join Aon and our dynamic team!This is a hybrid role with the flexibility to work both virtually and from our Toronto office.Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.Aon is in the business of better decisionsAt Aon, we shape decisions for the better to protect and enrich the lives of people around the world.As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.What the day will look likeThis function is responsible for onshore production of certificates within Aon Client ServicesExecutes operational/technical work under general guidance for the Onshore production team, to achieve results such as:

• completion of complex and/or rush certificates, auto ID cards and third-party forms
• act as a subject matter expert resource for Aon Client Services
• perform analyses
• developing/ producing / sensitive reports, plans and/or outputs

As a People Manager, manages a unit (complexity/ risk/impact):

• managing employees performing specialized work or diverse work to achieve results
• providing oversight to deliver results in line with the unit’s goals
• overseeing quality assurance within the unit and adherence to procedures and policies
• operationalizing portfolio-wide strategic goals
• Work with impact across large scope (complexity/ risk/impact) unit
• Successfully supports and markets vision to key stakeholders with organization, including members of Canadian leadership team

Role Complexity/Problem Solving

• Resolves issues with impact on client relationships (external/ internal), client operations or technical methodology
• Resolves issues using analytical tools with minimal guidance
• Develops conclusions from analysis and applies results to business operations
• Discretion & Decision Making
• May provide input into budget decisions; may forecast upcoming client work; makes medium cost expenditures within prescribed parameters
• Provides significant input into technical / technological decisions for the unit
• Provides input into the unit’s business plan
• Large scope/impact decisions; work has high risk to unit’s mid-term to long term results

InteractionDevelops and manages collaborative relationships/ networking with multiple-level internal contacts across units or potentially the portfolio to:

• advise and build positive support on critical issues/ solutions related to area of expertise
• influentially negotiate/ promote resources to achieve mutually desired results

Develops and manages collaborative relationships with mid to senior-level external stakeholders to:

• advise on issues; and negotiate critical deliverables and contracts
• investigate and address short- and mid-term needs, and translates needs into results
• participate in client sales meetings as the subject matter expert and/or advocate with carriers on behalf of clients’ ad influence significant outcomes

Leadership and Development

• Provide input into performance evaluations of work team and as a manager, conducts performance reviews of direct subordinates and provides input into selection of new hires and/or terminations
• Coach/Mentor/Role Model to junior levels; provides input into development needs within the work team OR as a manager, accountable for development plans of direct reports
• Contributes to body of knowledge within area of expertise; conducts training/advises on training needs OR as a manager, ensures all members under supervision have and maintain the skills/ licensing and certifications required as applicable; arranges /conducts training
• Seasoned professional/Senior specialist level OR small scope manager of an intermediate/ senior professional team; comprehensive related experience
• Advanced knowledge of functional area

How this opportunity is differentYour role as a Team Lead embodies our company’s culture as Aon United, where we work as one team and where everyone is made to feel included. We are a caring and motivated team. Our focus is making sure our internal and external clients, as well as prospective clients, are being provided the utmost excellent and precise service, along with inheriting excellent relationships and bonds as we work closely with them in providing knowledge, professionalism, and expertise.Finding a balance between personal growth and well-being is important to us. We provide our colleagues with empowering tools and training to build their skills and encourage them in growth opportunities.Skills and experience that will lead to success

• Commercial insurance expertise or related field expertise of 5+ years is preferred.
• Must have and maintain appropriate insurance broker’s license.
• High attention to detail.
• Developed interpersonal and collaborative skills, with the ability to work in a team environment.
• Outstanding customer service.
• Proficiency with the MS Office suite.
• Post-secondary education in an insurance-related field or equivalent years of office experience is preferred.
• Working towards CAIB, CRM or CIP is considered an asset.

How we support our colleaguesIn addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work… and we are all for it. We call this Smart Working!Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [email protected] 2551249

Company Name: Aon

Salary:

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