Field Special Investigator – Intact Financial

Title of the Job: Field Special Investigator

Location: Mississauga, ON

Job Description: Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.Read on to see how you can shape the future, win as a team, and grow with us.About the roleWe’re looking for a Field Special Investigator for our growing team!What you’ll do here:

• Evaluate concerns and fraud indicators to develop investigative plans for all lines of business in insurance claims, including Property, Auto Fire and Theft, Cargo, Casualty, Accident Benefits and claims with Legal disputes.
• Conduct all aspects of the investigations, including in-person and telephone interviews with individuals, businesses, law enforcement, and all entities pertinent to the claim.
• Collect, source and preserve evidence as it relates to investigations, including statements, records, reports, and salvage.
• Analyze information to identify trends, summarize findings and make recommendations to the business for further investigation and claims handling.
• Consult internally with Claims business units, and provide resources and recommendations to support the fraud initiatives, as required.
• Communicate effectively with all stakeholders, and prepare reports, trial briefs, and updates on investigations in a timely and respectful manner.
• Build and maintain productive business relationships with law enforcement (police, fire, border control), government bodies, and investigative organizations.
• Attend court proceedings or hearings, as required.
• Participate and/or lead project work and training initiatives, internal and external.
• Work using a home office and company vehicle (with an assigned administrative office in the GTA).

What you bring to the table:

• University degree or college diploma or any combination of equivalent education and experience.
• Minimum 12 years of field investigative experience.
• Minimum of 2 years insurance claims investigation experience.
• Strong investigative interviewing and statement-taking skill.
• Comprehensive knowledge of evidence continuity, collection best practices, and privacy laws.
• Excellent written / verbal communication and documentation skills.
• Strong interpersonal and networking / relationship-building skills.
• Experience in providing testimony in judicial proceedings and/or insurance examinations.
• Must have valid Driver’s licence and a good driving record.
• Excellent time management and workload management skills.
• Working knowledge of Outlook.
• Law Enforcement experience, strong asset.
• Ability to solve problems and innovate investigation strategy.
• Bilingualism (French / English) – Need to process claims files from English-speaking clients on a regular basis.

What we offerWorking here means you’ll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:A financial rewards program that recognizes your successAn industry leading Employee Share Purchase Plan; we match 50% of net shares purchasedAn extensive flex pension and benefits package, with access to virtual healthcareFlexible work arrangementsPossibility to purchase up to 5 extra days off per yearAn annual wellness account that promotes an active and healthy lifestyleAccess to tools and resources to support physical and mental health, embracing change and connecting with colleaguesA dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programsInclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunitiesInspiring leaders and colleagues who will lift you up and help you growA Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.We are an equal opportunity employerAt Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs., including background checks, internal candidates, and eligibility to work in Canada.If you are an employee of Intact or belairdirect, please apply for this role on Contact People.

Company Name: Intact Financial

Salary:

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