Business Analyst – Level 3 – TekWissen

Title of the Job: Business Analyst – Level 3

Location: Montreal, QC

Job Description: Overview:TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a company who is a provider of banking and financial services. The company operates through two divisions, Retail Banking and Services, and Corporate and Institutional BankingPosition: Business Analyst – Level 3Location: Montr al QC H3A 2A6Duration: 12 MonthsJob Type: ContractWork Type: OnsiteShift: 8:00am to 5:00pmJob Description:Main Responsibilities:Ensure the functional monitoring of SUPERVISION MONETIQUE (Payment Card transactions monitoring for the client) and European Instant Payments:Follow working instructions for the monitoring tasksUse the monitoring tools required for the activitiesBased on the working instructions, detect alerts and advise the incident manager of the team in a timely manner for further analysis.Ensure the functional monitoring of SWIFT, Cash Management and banking services assets:Follow working instructions on the different activitiesUse the monitoring tools required for the activitiesBased on the working instructions, analyse abnormal trends in business activity, identify gaps in the process with the expected operations and report incidents to the level 2 teams.Perform functional tasks to planned changes in collaboration with the IT teams:Participate and bring support to IT teams to validate in a functional way the planned changes on the infrastructure.Perform weekend shifts in an autonomous way: effective monitoring and incident management, support on IT changesIncident management: coordinate and monitor incidents:Identify, contact and coordinate key stakeholders to work on incidents and restore the serviceMonitor crisis calls in case of major incidentEnsure the follow-up of the incidents to the different stakeholders and to the management.Participate to monitoring projects and develop expertise on one of the business activity by having a role of SPOC for the CMCT Montr al Team towards the others CMCT teams around the world.Come onboard in the continuous improvement of operationsContribute to the deployment of new monitoring controls and instructions by closely working with Europe and Singapore teams.Proactively suggests improvements and new ways of working to the team to improve efficiency within the activities.Be part of the team: participate to daily meetings, share knowledge and feedbacks with your colleagues.Key Skills & Qualifications:In addition of a combination of basic technical and functional skills, the candidate should demonstrate excellent communication and interpersonal skills.She/He/They must have a genuine willingness to handle and manage tasks with a high level of autonomy and alert and be able to take initiatives. The team is always available to help.TRAINING AND OCCUPATIONAL EXPERIENCE2 to 5 years’ experience either in the fields of IT or Application Support, banking operations/client service or Client Management (call-center ), functional monitoring.A background on Cash Management and/or Swift would be considered as a strong assetUniversity degree, preferably Bachelor in IT or Business Administration is a plus for the job.Technical Skills:Knowledge on ticketing tools (like JIRA, Service Now )Basic knowledge on Information Systems and Technical/Functional architectureKnowledge on financial messaging standards (SWIFT MT/MX ) is a plus.Knowledge of the European financial standards (SEPA, SCT, SDD, Instant Payments, Market Infrastructures)Decisive:Knowing the organizational processes of the client (or at least the internal organization of a bank)Knowing the SWIFT and Cash Management Payment infrastructures on the market and at the clientBeing able to manage functional and technical incidents based on standard processesKnowing about the corporate clients’ channels (if possible from the client)Having a past experience in monitoring end-to-end financial flowsSOFT SKILLSStrong communication skills (writing and oral) in English and in French if possibleClient focus: Ability to analyze and understand internal business users and to bring them supportAnalytical and information structuring skillsTrouble shooting: be able to take initiatives and problem solvingStress resistance: responsiveness and capacity to prioritize your actionsRigorous and accuracyAbility to collaborate (strong team player)Languages: French recommended and fluent in EnglishTekWissen Group is an equal opportunity employer supporting workforce diversity.

Company Name: TekWissen

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