General Manager – West Edmonton Mall – Full-Time – Smarte Carte

Title of the Job: General Manager – West Edmonton Mall – Full-Time

Location: Edmonton, AB

Job Description: Description :GENERAL MANAGER – West Edmonton Mall – Full-Time$68000 / yearBenefits and Bonus Eligible!COMPANY BACKGROUNDSmarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and United Kingdom.Smarte Carte, Inc. is a privately held company.Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.POSITION SUMMARYThe General Manager role for Smarte Carte at the West Edmonton Mall is a hands-on position that requires the GM to be on the floor assisting guests, repairing equipment while also managing the operation. The GM is responsible for ensuring increasing levels of customer satisfaction and employee engagement while building a culture of accountability, performance and integrity. The GM is responsible for the locations P&L, achieving annual revenue and EBITDA goals as well as improving the efficiency of labor, materials and equipment. The GM is a highly visible position, which will drive value and significantly impact bottom-line profitability at Smart Carte, with potential to advance to more management opportunities.KEY RESPONSIBILITIES

• Overall responsibility for the P&L, with the expectation to deliver excellent results vs. annual and strategic plans.
• Lead the operations at the West Edmonton Mall (staff of approximately 8 associates).
• This hands-on position requires the GM to operate at other malls and retail locations in the West Edmonton area in addition to the West Edmonton Mall;
• Repair, maintain and clean equipment as needed.
• Perform cash collections, end of month financial reconciliation, daily reporting of results, and human resource functions to include payroll, hiring and training.
• Ensure daily operational performance goals are met through managing the labor force, and usage analysis.
• Develop and maintain strong relationships with key stakeholders to include mall management as well as with peers within Smarte Carte.
• Other duties as assigned

EXPERIENCE

• Minimum of 3 years of experience in operational function such as manufacturing, logistics, distribution, process improvement, etc.
• P&L management experience is required.
• Minimum 3 years of direct management experience and the ability to manage across a wide range of capabilities and personalities Possess strategic leadership, planning and thinking skills, business assessment acumen and value chain mind-set.
• Experience with working in a cross-functional team environment.
• Proven change management leadership capability and strong analytical skills.

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrated strong business acumen as defined by a proven track record of success in an operational environment.
• Ability to forge solid relationships with external constituents e.g. customers, clients, supplier partners, etc. and manage across a wide range of capabilities and personalities.
• Excellent verbal and written communications.
• Strong financial and analytical skills; must be proficient in reading, interpreting, and analyzing financial statements, and understand how operational KPI’s affect financial outcomes.
• Organized and able to manage multiple priorities effectively.
• Proficient knowledge of Microsoft Office/Suite

• Superior management skills; ability to influence and engage direct and indirect reports and peers.
• This is a ‘hands-on position;’ cart movement throughout the airport by the GM is required.

LEADERSHIP CHARACTERISTICSThe successful candidate will be expected to be a high-energy, creative, and resourceful self-starter who demonstrates leadership skills and instincts. The successful candidate must be hands-on and possess the best combination of strategic thinking that also leads to actual results. This is a practical versus a theoretical thinker who should demonstrate the following competencies:

• Leadership: A confident, mature person with the ability to connect and inspire others. A proven track record of leadership that leads to concrete results that drive key performance indicators.
• Results Oriented: A driver who possesses the ability to take actions and implement effective solutions in a timely manner.
• Problem Solver: A creative yet pragmatic problem solver. Methodical and hands-on, as well as detail oriented.
• Analytical Thinking and Decision-Making: Decisive and logical at thoroughly evaluating issues. Excellent planning, execution, and project-management skills.
• Teamwork and Interpersonal Skills: A team player and builder, receptive to ideas from others. Shares information and keeps team members and partners informed. Works effectively with others to identify and resolve issues. Excellent interpersonal skills and an ability to interact successfully with all levels of management as well as a diverse work force.
• Ethics: Highest level of professional integrity and honesty as well as personal credibility.

EDUCATIONBachelor’s degree or 5+ years’ experience in an operationally-oriented management role is preferred.Licenses & Certifications:

• Valid Drivers’ license required

PHYSICAL REQUIREMENTS:

• Walk and stand for duration of shift (8 hours)
• Lift 40 lbs. to waist height

#LI-VG1Skills : Strategic Thinking: Intermediate
Conflict Resolution: Required Intermediate
Coaching: Required Intermediate
Attention to detail: Required Advanced
Cleaning: Required Intermediate
Troubleshooting: Required Intermediate
Communication: Required Advanced
Decision Making: Required Advanced
People Management: Required Advanced
Problem Solving: Required Advanced
Time Management: Required Advanced
Customer Service: Required Advanced
Data Analysis: Required Intermediate
Flexibility: Required Advanced
Collaboration: Required Advanced
Multitasking: Required AdvancedBehaviors : Leader: Inspires teammates to follow them
Innovative: Consistently introduces new ideas and demonstrates original thinking
Team Player: Works well as a member of a groupMotivation : Financial: Inspired to perform well by monetary reimbursement
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Self-Starter: Inspired to perform without outside helpEducation : BachelorsExperience : 3 years: Operational experience such as manufacturing, logistics, distribution, process improvement, etc.
3 years: Direct Management of employees
0 years: Strong P&L managementLicences & certifications Drivers License

Company Name: Smarte Carte

Salary: $68000 per year

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