Business Process Analyst – isgSearch

Title of the Job: Business Process Analyst

Location: Toronto, ON

Job Description: Role PurposeThe “Business Process Analyst” is part of the Optimization, Enablement and Governance. We work with our stakeholders (customers, distributor Partner, country teams and Business Process Owners) to lead process optimization and enhancement followed by Continuous Improvement and potential Automation. We manage stakeholder and customer experience on every interaction and reduce transactional efforts by efficient processes which help to expedite issue resolution and enhance ease of doing business with us.Analyse, plans and implements process improvement needs. Evaluate and model existing processes. Organise, leads and facilitate projects. Identify improvement options. Develop metrics that provide data for process management and indicators for future improvement opportunities. Collects data to identify cause problems. Measure performance against process requirements, aligning improvement projects to close performance shortfalls. Manage resources, including cross-functional members, to implement projects. Provide consultation on the use of re-engineering techniques to improve process performance and product quality. Deploy plans from conception through to close. Deliver presentations and training courses including measurement, analysis, improvement and control courses.Main Responsibilities

• Transition Processes and delivers highest level of service quality to our internal and external customers promptly.
• Reduce customer efforts and enhance productivity by process improvements.
• Improve the process by using different CI and Lean methodologies.
• Ensure the ecosystem for potential automation.
• Improve process to facilitate all stakeholders.
• Enhance competency level by a well planned approach.

Experience And Education

• Full-time Bachelor’s Degree mandatory.
• Minimum 2-5 years’ of experience as Business Process Analyst.
• Expertise with SAP – CRM, ERP, ECC.
• Knowledge in MS Office suite and other productivity applications.
• Alternative positioning.
• Analytical and conceptual expertise.
• Ability to work within guardrails.
• Desired – CI & Lean Awareness.

Information Processing Capability (Factors of Complexity)

• Guide the enhancement of measurement methodologies.
• Plan, documentation, analysis and business requirement management techniques.
• Create the business requirement document.
• Administrative and reporting abilities.
• Determine which tasks/steps is best fit for Automation.
• Have a business-oriented vision.
• Contribute to the company knowledge base and process improvements.
• Understand how to communicate difficult/sensitive information thoughtfully.
• Quality, on time delivery of agreed deliverables.
• Ownership- Owns business and technical requirements.
• Next issue avoidance.
• Collaboration with team members and stakeholders.

Accept Role Requirements

• Willingness for business travel.
• Follow priorities and business need.
• Capability of handling dynamic volume on real-time basis.
• Maintain high team morale.
• Flexibility for working in different time zone, following business requirement.

Main Performance Metrics

• Continue globalisation of shared Services.
• Ensure Process Transition is a low effort activity for our stakeholders process.
• Ensuring Quality of transitioned/Sustaining existing processes.
• Reduce customer efforts and enhance productivity by process improvements.
• Improve process by partnering with in stakeholders/country teams.
• Meet function respective operating KPIs.
• Enhance competency level in a planned manner – Self Development.
• Benefits
• The ability to collaborate with, learn from colleagues in a complex, global organisation.
• We provide a working environment with a creative company, paired with a great compensation package, great benefits, and a supportive atmosphere where you can sharpen with new challenges and development opportunities.
• Corporate Social Responsibility opportunities,
• Support from our 24/7 employee assistance program.
• We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

Company Name: isgSearch

Salary:

Apply for the job!