Client Fulfillment 1 – ATB

Title of the Job: Client Fulfillment 1

Location: Calgary, AB

Job Description: :At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It’s a real commitment we live every day through our values (what we call the ).Life at ATB is about more than work. In fact, we’re consistently recognized as one of thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:Impact in action: No matter where you are in the organization, you’re empowered to make an impact in the lives of our clients and communities.Thrive together: We want you—the unique, authentic you—to feel safe and celebrated at work. We’re on a continuous journey to build the most flexible and inclusive programs.Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.About the roleAs ATB’s next Customer Fulfillment Specialist, your role will focus on preparing and reviewing mortgage instructions and documentation and updating collateral details to ensure ATB’s collateral book of record is accurate and whole.Please note that this is a temporary position for up to 9 months.Accountabilities

• Understands the range of applicable transaction activities at ATB (including by AOEs and strategic groups) and can handle requests from across the enterprise (e.g., front-line staff)
• Carries out all transactional & processing activities related to transactions
• Monitors processing of transactions
• Troubleshoots first-level technical issues, and escalates issues where appropriate
• Performs quality assurance and ensures adherence to departmental guidelines and established SLAs
• Support in development and maintenance of process job-aids

Skills, experience & requirementsAccreditations:

• High School Diploma and 1 to 2 years post-secondary

Core Technical Skills:

• Processing, Fulfillment & Operations
• Exceptions Processing
• Process Creation
• Account Reconciliation & Remediation
• Account Monitoring & Maintenance
• Incident Management & Communication

Project and Program Management

• Agile Ways of Working

SAP

• SAP Systems (CRM/AO, Banking Services, Bank Analyzer (BA), FRDP, S4 Hana, PE, EC Payroll, Workforce)

Risk, Governance & Regulatory Compliance

• Regulation, Legal And Compliance

Business Fundamentals

• Financial Services Domain Knowledge: Fraud

Interpersonal & Leadership Skills

• Active Listening
• Cross-Functional Teaming
• Written Communication
• Adaptability
• Critical Thinking & Problem Solving
• Organization
• Feedback
• Detail Orientation

Don’t meet all the requirements on the list?
A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role—but you might not check all the boxes—we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed—their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the program created by the Canadian Council for Aboriginal Business.What happens next?
If you are shortlisted, you’ll hear from us after the posting closes. Check out our page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know atStay in touch
We’re excited that you’re interested in a career with ATB. Follow us on , and to learn more about what our team is up to.

Company Name: ATB

Salary:

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