Customer Support Representative – Randstad

Title of the Job: Customer Support Representative

Location: Winnipeg, MB

Job Description: Randstad Staffing is currently seeking a Customer Support Representative for a client specializing in benefits and pensions. This position is based in the vibrant heart of downtown Winnipeg and is offered as a 3-month contract with the possibility of extension. This is an in-office role, ideally located on a reliable bus route, with an immediate start available.Are you passionate about helping others? Do you excel at problem-solving and creating innovative solutions? Do you possess excellent communication skills? If so, we want you to join our client’s dynamic team!Advantages
Don’t miss out on these advantages if you join as a Customer Support Representative:-Full-time hours
-A supportive work environment
-A modern and comfortable office space
-Easily accessible location on a reliable bus route
-Opportunities for career advancement
-Being part of a great team!Responsibilities
Responsibilities for the Customer Support Representative include (but are not limited to):-Effectively troubleshoot and resolve telephone inquiries using various systems and tools in a timely manner.
-Provide accurate responses to both existing and new members while maintaining the highest level of customer service.
-Perform data entry of client information into the system accurately and efficiently.
-Collaborate with team members to achieve common goals and ensure seamless service delivery.
-Maintain confidentiality and security of customer information according to compliance and regulatory standards.
-Handle and document all interactions and transactions accurately, following standard operating procedures.
-Continuously seek to improve processes and service delivery by providing feedback and participating in problem-solving initiatives.Qualifications
-Previous Customer Service or Call Center experience.
-Excellent communication skills, with the ability to articulate clearly and effectively.
-Demonstrated ability to problem-solve in various situations.
-Strong computer and multitasking skills, essential for navigating multiple systems efficiently.
-Ability to work effectively under pressure and adapt to changing environments.
-Detail-oriented with a focus on delivering accuracy in all tasks.
-Strong organizational skills, enabling effective management of multiple priorities.Summary
All information and resumes received will be treated with strict confidentiality!Ways to apply:– Apply directly on this site
– Go to our website at www.randstad.ca, create a profile and apply directly
– Email your resume to [email protected] and include the title of the position in the subject line.We thank all applicants for their interest in this position and only those selected for interviews will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.

Company Name: Randstad

Salary: $16.5 – 17 per hour

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