Senior Consultant, Process Design & Optimization – University of Alberta

Title of the Job: Senior Consultant, Process Design & Optimization

Location: Edmonton, AB

Job Description: DescriptionThis position is a part of the Association of the Academic Staff of the University of Alberta (AASUA).In accordance with the , this full-time continuing position offers a comprehensive benefits package found on our and an annual salary range of $71,557 to $119,269.Location – This role is hybrid with a mix of remote and in-person at Enterprise Square, Edmonton.Working at the University of AlbertaThe University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community.The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.Your work will have a meaningful influence on a fascinating cross-section of people – from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. .Working for the DepartmentOur vision is to create a close-knit community of smart, approachable people who collaborate, exchange knowledge and identify solutions. Our team of experts problem-solve by collaborating with Centres of Expertise, faculty and staff in order to see the whole end-to-end process and find a solution that works for the entire community.We will provide advice, guidance and leadership in process, quality and accuracy. Shared Services is a highly educated, integrated team of professionals who provide service excellence in delivering and innovating the diverse catalogue of services we are responsible for.PositionDo you enjoy working in a collaborative environment, believe in service excellence and have a passion for optimizing processes, and dealing with complex problems using integrated technology solutions to enhance user experience? Then this opportunity, as a Senior Consultant, may be a great fit.Reporting to the Manager, Business Support Services the Senior Consultant will be instrumental in identifying process efficiencies and enable process transformation by leveraging the latest technologies such as Artificial Intelligence and Robotic Process Automation. By working collaboratively with cross-functional teams, the incumbent creates an informed process design model, strategy, and governance structure to engage key stakeholders in defining solutions that align with our strategic objectives.This position works very closely with the Associate Vice President, Directors, and Senior Level Administrators and requires a high degree of professionalism, diplomacy, independence, leadership, flexibility, and exceptional interpersonal skills.Duties

• Analyzes problems or issues in a systematic way to identify underlying causes. Engages in a range of approaches to generate possible resolutions. Provides holistic and thoughtful solutions.
• Provide guidance to area leadership on process design principles, practices, and techniques.
• Leads process optimization components from design, through implementation and assessment for transformation initiatives.
• Monitor and evaluate the effectiveness of implemented solutions, providing ongoing support and adjustments as needed.
• Develop process documentation, including workflows, standard operating procedures, and training materials.
• Stay updated on industry trends and technologies to enhance process optimization efforts.
• Creates new concepts, ideas and develops new perspectives through stakeholder /user consultation and focus group sessions.
• Works with other team members to redesign Shared Services practices and processes to sustain change.

Minimum Qualifications

• Bachelor’s Degree. Certification(s) in Business Analysis (e.g., IIBA) and/or in one or more of the Process Improvement disciplines (Lean, Six Sigma, Agile, etc.).
• 5 to 10 years of progressive experience in Business Analysis, Process Design, and/or Process Optimization.
• Superb oral and written communication skills.
• Proficiency in process mapping and optimization tools. (e.g. BPM software).
• Excellent stakeholder engagement skills and the ability to move diverse groups toward consensus.
• Proven ability to model professional, ethical and collaborative behaviors.
• Ability to manage multiple projects simultaneously and meet deadlines.

Preferred Qualifications

• An understanding of the structure and issues facing a large post-secondary institution is an asset.
• Experience in utilizing Artificial Intelligence (AI) technology for automation and process efficiencies.
• Experience and knowledge of change management principles, methodologies, and tools. Proven organizational change management skills.

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.The University of Alberta is committed to an equitable, diverse, and inclusive workforce. We welcome applications from all qualified persons. We encourage women; First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression; and all those who may contribute to the further diversification of ideas and the University to apply.Note: This opportunity will be available until midnight October 28, 2024, Edmonton, Alberta local time.

Company Name: University of Alberta

Salary: $71557 – 119269 per year

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