Mountain Bike Park Manager – Grouse Mountain

Title of the Job: Mountain Bike Park Manager

Location: North Vancouver, BC

Job Description: Job Title: Mountain Bike Park Manager
Location: Grouse Mountain
Department: Mountain Operations
Reports to: Mountain Operations Director
Role Status: Full Time / Seasonal / Hourly
About Us
As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive atmosphere where service excellence is top priority are encourages to apply.Job Summary:
The Bike Park Manager’s responsibilities include managing and coordinating all park activities, ensuring the safety and enjoyment of park visitors, as well as promoting the park and its activities. Our ideal candidate is someone with a passion for biking, outdoor recreation, professional trail building experience and customer service. They manage staff, coordinate maintenance of trails and facilities, and implement safety protocols. They also handle budgeting, scheduling, and event planning, including races and community events. The manager liaises with local authorities and sponsors, promotes the park through marketing efforts, and addresses customer feedback. Additionally, they ensure compliance with environmental and legal regulations, and work to enhance the park’s amenities and services.
Essential Job Functions:Oversee the daily operations of the bike park, with strong leadership, and a positive and cooperative approach towards the team.
Responsible for the efficient planning and coordinating of trail maintenance and construction and related work assignments.
Responsible for ensuring bike park patrol duties are carried out effectively including but not limited to:
Handling and recording of all accident information forms and to insure the accurate and timely delivery of information the Safety Manager.
Marking, signing, opening and closing all biking trails in accordance to the standards set out in the Bike Park.
To carry out the daily opening and closing procedures as they are laid out in the Bike Park.
To ensure safe trail conditions are met for all guests and staff.
Administer First Aid in the Bike Park for staff and guests
To work in conjunction with the guide/coach staff of the Grouse Bike Park
Increasing Mountain Bike Safety Awareness by patrolling the Bike Park on a daily basis.
Perform lift evacuations as required
To continually strive to exceed our Guest’s expectations and to provide them with a safe and fun mountain bike recreation experience.
Manage the park’s budget and financial activities
Manage staff hiring, training, and scheduling
Develop and implement park policies and procedures and is vigilant of and corrects unusual or unsafe situations anywhere on Grouse Mountain Resort.
Understanding the risk while employing staff who ride mountain bikes for work, and ensuring staff assignments on bikes have a work purpose and are safely within the ability of the employee.
Conduct New and Young workers training to all staff and assure completion before they start work.
Ensure safety of all staff by conducting training for all equipment and tasks, regular recorded safety talks and meetings.
Conduct on the job training for all staff whenever new tasks are started.
Provide operational support in all areas and respond to emergency, unusual or specific situations with timely manpower and assistance.
Develop and maintain excellent relationships with other departments and managers.
Shows initiative in handling routine matters and quickly, thoughtful judgment in emergencies.
Provide the team recognition when deserved, as well as coaching when needed.
Be available to listen to the team, and provide candid feedback.
Assist with departmental human resources management, including hiring, disciplinary recommendations, input of payroll in a timely and efficient manner, performance reviews.
Ensure compliance with local, provincial, and federal regulations
Other duties as assignedSupervisory ResponsibilityProvide direct supervision to bike park staff and trail crew; approximately 8-10 staff members.Required Qualifications and AbilitiesPrior experience in bike park management, or related field is highly desirable.
Excavator operation experience is highly desirable
Strong knowledge of bike park safety, operations, trail building and maintenance
Excellent leadership and team management skills
Strong communication and customer service skills
Excellent risk management skills with an ability to handle emergency situations calmly and efficiently
Expert rider capable of riding all the trails of the Grouse Bike Park.
Strong organizational and planning skills
Familiarity with local, state, and federal park regulations
First Aid and CPR certification preferred
High school diploma or equivalent required; bachelor’s degree in recreation management, business administration, or related field preferred
Able to interact well within a positive, high-energy team atmosphere.
Must be well spoken and able to interact with guests on the front line.
Must hold a full and unrestricted valid BC driver’s license.
Must be a minimum of 19 years old.
Required to complete a satisfactory criminal record checkWorking Conditions
Will split duties between an office environment and outdoors in all weather conditions. This Bike Manager role is a Full Time position, working an average of 40 hours a week, with shifts including evenings, weekends, and holidays.Compensation and Benefits$25.96/hour to $27.40/hourAll positions are eligible for the following benefits and perks:Free Seasonal Access Pass
Discounts at the resort’s restaurants, retail, and rental outlets
Referral Bonus Program
Public Transit subsidies
Free or discounted lift tickets at many other resorts (winter/summer)
Access to free Employee and Family Assistance Program
Excellent training and professional development
Northland Properties friends and family discounts program including hotels, restaurants, and recreation.Full-time, year-round positions are also eligible for these:Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
RRSP matching plan after 1 year of service
Free access passes for dependentsDisclaimer
The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.Equal Opportunity Employer
Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Company Name: Grouse Mountain

Salary: $25.96 – 27.4 per hour

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