Supervisor Home Delivery – Sobeys

Title of the Job: Supervisor Home Delivery

Location: Edmonton, AB

Job Description: Requisition ID: 185924
Career Group: Distribution Centre Management
Job Category: E-commerce Planning
Travel Requirements: 0 – 10%
Job Type: Full-TimeCountry: Canada (CA)
Province: Alberta
City: Edmonton
Location: 4007 Edmonton Spoke
Postal Code: T6W 1A3Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.Voilà is a new team dedicated to launching and scaling Sobeys new e-commerce grocery home delivery business. This is a rare opportunity to join a start-up within a larger organization. You will help launch and operate a new brand in the Alberta, Ontario and Quebec markets powered by Ocado Group’s world-leading e-commerce grocery platform. We are looking for experienced, passionate, curious, customer-obsessed, and entrepreneurial individuals to join a diverse and driven team whose mission is to help Canadians stay one step ahead of their busy lives. Voilà will be the most reliable and convenient way for Canadians to shop for groceries.Your groceries delivered. Just like that.™Description

• Support continuous improvement effort by utilizing customer service feedback and routing analysis
• Partner with Training Specialist to understand the strengths and opportunities of teammates moving from In-Class to On The Job to ensure their performance is managed
• Support and partner with Fleet Solutions Manager to ensure fleet availability and safety.
• Routinely review the performance data for their team to ensure their teammates hit their performance metrics
• Accountable for ‘On Time Delivery’ (95%+) metric
• Accountable for (50+) Net Promoter Score
• Accountable for a Driver Safety Score of (95%+)
• Responsible for partnering with HR regarding progressive disciplinary process
• Tasked with managing the route paperwork
• Manage timecards
• Supervisor will ensure all incidents are logged and shared with the respective parties
• Confirm teammates are operating the appropriate manual handling principles and adhere to the health & safety protocols
• Ensure Teammates are up-to-date on training course completions
• Liaise regularly with cross-functional teams to support on time departure

What you have to offer:

• Minimum of 3-5 years’ experience in transportation and or logistics field including experience in a leadership role with a high focus on customer experience/satisfaction
• Home Delivery experience (business to customer) in an e-commerce environment an asset
• Post-Secondary education in a business-related field
• A combination of relevant education and experience may be considered.
• Strong knowledge of Employment Standards Legislation
• Excellent Analytical and Problem-Solving abilities.
• Advanced skill level in MS Excel; MS Access is considered an asset.
• Experience in effectively managing a large team
• Excellent interpersonal and communication skills; with the ability to interact with all levels of the organization and external parties.
• Class 5 driver’s license (non GDL), ability to travel within the Alberta and across Canada
• Distribution facility experience

We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better – physically, financially and emotionally.Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by our organization nor monitored for accuracy. We look forward to discussing the specific compensation details relevant to this position role with candidates who are selected to move forward in the recruitment process.Our Total Rewards programs goes well beyond your paycheque:

• Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, as well as life insurance and Accidental Death and Dismemberment Insurance*.
• Access to Virtual Health Care Platform* and Employee and Family Assistance Program.
• A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings*.
• A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable*.
• Learning and Development Resources to fuel your professional growth.
• Paid Vacation

• Eligible only after working a set number of hours/days worked.

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.

Company Name: Sobeys

Salary:

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